MITEL 3300 3rd party ACD product integration 1

[JPR4TIPS]

Hi...
I have a bit of a dilema. Our Call Centre wants to move away from MITEL native ACD to another silo platform i.e. ASPECT or AVAYA. Our IT management wants an integrated solution which means some sort of MiTAI CTI integration. I understand that Genesys and Apropos have integrated into the 3300. Does anyone have experiences with this or can anyone lead me to additional vendors to research?
Thanks,
JPR4TIPS

 

[LoopyLou]

What are you using now? The problem is that if you jump to a product that uses MiTAI, make sure that they have a licence agreement with Mitel. If not, and Mitel make a change to MitAI ( intentional ) you vendor won't find out about it until your platform has a problem. Its bad enough having to keep up with changes tha creep in during the introduction of each software load ( unintentional ).