I have a customer with a Mitel 3000 system. Analog trunks coming from provider and 5 phones.
Customer is stating that, when calling their main office in a different city, they sometimes get up to a 3 second delay between responses. It happens on all lines but the problem is intermittent. They've had the issue occur with other calls between clients, but the most consistent source is when they call their main office.
I'm open to ideas on where the problem could lie. I've not done much testing yet. I know i can plug a test set into the provider demarc and check there. But past that, I'm not familiar enough with Mitel to be able to work on their stuff.
Customer is stating that, when calling their main office in a different city, they sometimes get up to a 3 second delay between responses. It happens on all lines but the problem is intermittent. They've had the issue occur with other calls between clients, but the most consistent source is when they call their main office.
I'm open to ideas on where the problem could lie. I've not done much testing yet. I know i can plug a test set into the provider demarc and check there. But past that, I'm not familiar enough with Mitel to be able to work on their stuff.