Mitel 3000 AA 1

[laoidheach]

I am installing a Mitel 3000 at a customer who currently has Nortel Key System. They want things to stay the same as much as possible. They have 4 greetings plus a CCR tree currently, I do not see anything in the 3000 to replicate the CCR tree, Am i missing something?
Thank You

 

[transfr8]

Under Sys Admin\ voice mail you should have MLAA (Multi Level Auto Attendant). You can set up menu nodes and have DID's (Customer service, department numbers, etc) point to these menu nodes. If you only have one main number then you can just set up on admin mailbox's for main greeting of system and then have them go to the appropriate MLAA menu.

 

[tdmneil]

Sorry transfr8 it's for a 3000. The 3000 does have a very simple AA, which really doesn't compare to startalk / call pilot CCR. Basically in the incoming ringing select the relevent line /isdn access to ring to AA. All that happens then is when the caller presses 1 when the AA answers it routes to ring group 20, 2 goes to ring group 19 3 to ring group 18 and so on. That's about it. Then you'll have to log in to the system programming via extn 20 and find 'greetings' that's where you can change the AA greeting. If you want to assign AA a DDI you have to do it on the DDI routing form.

 

[laoidheach]

Thank you very much for the help, I have that set up now and believe it will work fine for what the customer wants. Also is there any kind of backup on this system or do you just save an .xml document and do your recovery from that if necessary? Any other quirks or tricks to this system would be appreciated also.
Thanks Again,
Lee

 

[tdmneil]

Yep, the backup works with the .xml file and I've never had one not work yet. You can also do a seperate backup for the voicemail. As for tricks/quirks I can't think of any good ones but I have installed 100's of these in the UK and they really are a great little system. Any other questions just give me a shout!

 

[laoidheach]

Whwere do you back up the voicemail? I do not see anything on VM backup.........Thanks