Mitel 200AX PRI outbound calls

[Sharkk58]

We have a Mitel 200AX with PRI trunking. It is displaying the TN fine, but is not displaying the business name on outbound calls. First, it was displaying nothing, then we got the CPN and QSIG right. Now it is displaying the personal name of the set rather than the business name. Any ideas????
Thanks!

 

[pandabear1]

what do you have entered in form 22 for the outgoing calls on the Pri?

 

[Sharkk58]

Entry 1 CPN Y Comments Delete 9
Without the CPN Y, it was delivering the extension number on an outbound call rather than the main TN of the hotel.

 

[pandabear1]

so you have nothing in form 22 "digits to be inserted"?

 

[Sharkk58]

No, nothing

 

[pandabear1]

if I don't send the name from form 9 the Telco will insert the business name.

 

[Sharkk58]

We want to send the hotel name on all outbound calls, and internally the name within F9. Our telco says they can't send the name.

 

[guitartech]

Sounds Like you are using NI-1/DMS100 if the set display is being sent. In form 19 set the tenant CPN there for outbound. The easier way to fix this is have the telco program the PRI as NI-2 and then they send the name display, but you can control the outbound number if you wish.

 

[pandabear1]

should the telco not be able to send the name out if left at NI-1? I have sites as NI-1 and telco sends name

 

[guitartech]

It depends on their switch and how they program the protocol, and if the Tech knows what he is doing too. If the Telco is using a GTD-5 it may be difficult compared to the DMS switches. They can change it to NI2 pretty quick as I've had to do it in the past when cut from a Option 11 to the Mitel.