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- Jan 1, 1970
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Norstar MICS6 , (T7208). About a dozen phones were added two speed dial buttons at a doctor clinic, for a dictation phone number to allow the doctors to dictate. The old number they had worked fine, but they changed the number. I went out to the Norstar sites and changed all of their auto dial buttons to the new external number, by using Feature *1. The auto dials work great. People are able to dictate, however, two of the options are not working. If you call the number from a cell phone or regular home phone, everything works fine. The number 2, and the number 8, do not work. 8 works if you do a "#8". That is not how it should be.
When you dial the dictation number, you need to hit "2" to start dictating...and that works. But once you start recording dictation, 2 is not working at all. 2 is supposed to pause dictation, and you hear a recording stating that dictation has been paused. 8 is supposed to batch the current one you are making and start another report. You do not have to hit "#" for anything. The other dialpad options during dictation are 3, 4, 5, 6, 7. Those ALL work. 2 and 8 do not. There is only 1 clinic site with this problem-the other sites that use Norstar work just fine-all dialpad options for dication work. This is a rush issue because doctors are unable to properly do their dictation reports.
When you dial the dictation number, you need to hit "2" to start dictating...and that works. But once you start recording dictation, 2 is not working at all. 2 is supposed to pause dictation, and you hear a recording stating that dictation has been paused. 8 is supposed to batch the current one you are making and start another report. You do not have to hit "#" for anything. The other dialpad options during dictation are 3, 4, 5, 6, 7. Those ALL work. 2 and 8 do not. There is only 1 clinic site with this problem-the other sites that use Norstar work just fine-all dialpad options for dication work. This is a rush issue because doctors are unable to properly do their dictation reports.