Missing Invoices

[villica]

Hi everyone

I was wondering if anyone can help me with this issue.

One of the accountants was in the middle of applying a payment when we lost the connection. (Cash receipts inquiry window). The payment is not in the batch. One of the invoices is missing so we cannot reapply them.




villica

 

[Dukester0122]

A few questions as you're not very clear:

1) Were you in an inquiry window when this happened? If yes, then it nothing should have happened when you lost connection.

2) How can you lose an invoice when the document you're working on is a payment? Or was the invoice unposted?

 

[villica]

I apologize for not been very clear. According to user she was in the apply sales document screen

villica