MISSING AGENTS IN CCR R9 1

[maccabee333]

I'm so confused. We have recently upgraded one of our call centers from R8 to R9. All was good. We have now just had a ticket come in for them as two agents have stopped showing in the monitor view.

They display OK in manager. SSA. Monitor. It even shows the user in the logs on the CCR. but get this for some reason on every monitor view. These two agents just show as a blank box. no name no agent control no nothing. They do still show their agent state though ??????

I'm very confused. if anyone has any ideas I would be very great full.

APSS,AIPS,ACIS,ACSS

SpliceCom Advanced Specialist

follow me on Twitter @TheIanMac

 

[Okkie26]

I thought is was me, But I'm having the same issue....

 

[maccabee333]

ITS Soo od. Im guessing its going to be a build issue.



APSS,AIPS,ACIS,ACSS

SpliceCom Advanced Specialist

follow me on Twitter @TheIanMac

 

[Avaya9]

Delete User and Recreate them in IPO make sure they have CCR Agent status Select and add them in relevent Hunt Gruops

 

[nmessick]

worst

software

ever!

 

[intrigrant]

How negative

 

[maccabee333]

I have tried removing agents and it fixes for that agent and just removes the name of another user in the monitor view. Why ?????????

I cant find anything on caveats.

Has any one else seen this ?

APSS,AIPS,ACIS,ACSS

SpliceCom Advanced Specialist

follow me on Twitter @TheIanMac

 

[tlpeter]

Did you raise a case with Avaya yet?


BAZINGA!

I'm not insane, my mother had me tested!

 

[maccabee333]

Hi Peter,

No I havent yet. Last time we had to raise something to Avaya it took about 3 months for them to sort the on boarding and find a fix. I was hoping a genius like your self would have the answer and save me having to go to avaya.

APSS,AIPS,ACIS,ACSS

SpliceCom Advanced Specialist

follow me on Twitter @TheIanMac

 

[hairlessupportmonkey]

Im sure this is a really old issue.

Are the agents CCR status set by user rights?

The only fix in the past is to delete the agent off the switch, merge and recreate them and tick CCR agent manually and not with user rights. (a bit like when you try to turn off the wrap up timer with user rights, it doesnt work)

ACSS - SME
General Geek

 

[maccabee333]

Ah iv not come across that before I will give it ago and post the results.

APSS,AIPS,ACIS,ACSS

SpliceCom Advanced Specialist

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[hairlessupportmonkey]

> SpliceCom Advanced Specialist

You poor bastard....

ACSS - SME
General Geek

 

[maccabee333]

Its not all bad. at least their Call center software works.

APSS,AIPS,ACIS,ACSS

SpliceCom Advanced Specialist

follow me on Twitter @TheIanMac

 

[hairlessupportmonkey]

Thats a miracle, because their switches never did.

ACSS - SME
General Geek

 

[maccabee333]

hahaha they are much more reliable now. they run on SSD's

The latest versions also have some realy good features. The IPCS is leaps and bounds beyond Avayas iphone app.



APSS,AIPS,ACIS,ACSS

SpliceCom Advanced Specialist

follow me on Twitter @TheIanMac