missed calls not showing up in call log 1

[GhostZman]

I have a system setup with some individual line apperances on the phones. While I understand that IP Office doesn't always play nice as a "key" system. It seems to be working well for them except for the fact that missed or unanswered calls dont show up in the call log.

 

[kholladay]

System>Telephony>Call Log
Check Log Missed Calls Answered at Coverage

Kyle Holladay / IPOfficeHelp.com
ACSS & APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[DavidCT]

This is a problem when the phone uses Line Appearances. The only work around I found is to create Hunt Groups for each line and then make the members of the hunt group only the extension of the users who need access.

Once you create Hunt Groups, you still need to enable what Kyle said.

 

[GhostZman]

But then don't all the calls ring in on the call appearance keys, so how does that work? obviously, they are a small office and like the feature of putting line 1 on hold..line 2 on hold, etc.

 

[amriddle01]

Use Park keys, just as easy from their point of view

http://www.ipoffice.tel

 

[GhostZman]

Yeah, I have thought about that. It is a migration from a Partner system, so i was trying to preserve the line appearance for them. So the issue becomes what is more important, line appearance, or call log info.

 

[amriddle01]

They need to move on at some point, or do they still use typewriters

http://www.ipoffice.tel

 

[GhostZman]

change is hard for some people.. But this might just boil down for me in regards to the night service. I am still learning all the in and outs of IP Office, but I am going to need those lines assigned to a hunt group just so I can make a night service right? so that may decided it right there.

 

[amriddle01]

Groups are needed for button/code activated night service yes

http://www.ipoffice.tel

 

[kholladay]

Line Appearance = pickup the phone to answer. Push hold to hold and push line button to pickup.

Park button = pickup the phone to answer. Push park to park. Push park to pickup.

EXACT SAME NUMBER OF KEY PRESSES. And hell park and line have the same number of letters in them so it doesn't take any longer to say "pickup park 1" vs "pickup line 1". I've never understood the resistance. In the near decade of working with this product I've only twice not been able to convince someone to go with park over line appearance and one of those two eventually switched.

Kyle Holladay / IPOfficeHelp.com
ACSS & APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[GhostZman]

Yep..you guys convinced me. I don't need any issues with the night service stuff either, and their call volume is low, so I can just assign 4 call park keys to their system and be done with it.