Hi every one, I have not done this before and something went wrong.
I had someone record two messages for an ACD that have recordings on them. I didn’t read anywhere that only one recording at a time, so when I assigned the recording this morning to channels 3-4 where the second recording should go it did it.
The problem is that it also assigned the message to channels 0-1-2. Should I have the recording done again and unassign 0-1-2 then assign the new recording with 1 then 0*1*2**?
Here is what I have when I step through
Dial app#, user, password #2(play)
0 -Old first message
1-old hold message
2-new 2nd hold message
3- new 1st message
But when I hit 3 then 2 I get message above #2 on 0,1,2,3,4. Any ideas of what I’m doing wrong
I had someone record two messages for an ACD that have recordings on them. I didn’t read anywhere that only one recording at a time, so when I assigned the recording this morning to channels 3-4 where the second recording should go it did it.
The problem is that it also assigned the message to channels 0-1-2. Should I have the recording done again and unassign 0-1-2 then assign the new recording with 1 then 0*1*2**?
Here is what I have when I step through
Dial app#, user, password #2(play)
0 -Old first message
1-old hold message
2-new 2nd hold message
3- new 1st message
But when I hit 3 then 2 I get message above #2 on 0,1,2,3,4. Any ideas of what I’m doing wrong