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minuete basic acd

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endlesswinter

IS-IT--Management
Joined
Mar 31, 2005
Messages
865
Location
US
I have a small problem with the basic call center loaded on a NAM. Problem is when an agent is logged in (feature 901) if the set rings 4 times and is un answered, its picked up by ACD. When this happens it logs out that set. Is there any way to change this????
 
could be auto logout may only be 4 rings on free acd
 
yep...auto logout after 4 rings on minuet
 
yep we fixed it, man that sure is a BASIC acd.
 
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