Migration from CCR to IPOCC and TAPI pop-up

[hibroth]

Checking with the end user the chance to abandon CCR to migrate on IPOCC, one question could decide the matter: Local TAPI

Actually the CCR agents pop-up their own CRM by using TAPI drivers installed on the Agent Client-PC, is there a way to get the same pop-up by by using the IPOCC?

 

[janni78]

It's possible, hard to tell exactly without knowing what the requirements are.

Is it a web-based CRM or application based?
How does it work today?

"Trying is the first step to failure..." - Homer

 

[Tarvez]

IPOCC Supports Salesforce CRM.

 

[hibroth]

The CRM is application based using local pc TAPI, the agents at login launch from the server a script which aptivate the local tapi. The idea is replacing all the existing CCR (!!!) with IPOCC but mantaining the existing CRM ACCESS

 

[janni78]

Well, the CRM TAPI integration would still work, although I think they recommend that you dial out from IPOCC for statistics.

"Trying is the first step to failure..." - Homer