I'm kind of stuck on an issue and request the assistance of the group here.
I have a few IPO systems in an SCN, all 500v2 chassis, v12.0. All phones are IP, mostly J179s with some 9600s still hanging about.
I am attempting to move users from the remote systems to the "main" system at HQ, ideally without losing voicemail greetings and messaged. I created a test user and SIP extension on one of the remote systems to trial this migration with. Deleting the test extension from the remote system and creating it in the new system works as expected. After trying some things myself, I discovered and followed the information I found in the below two threads with no luck.
Its the user that I'm having trouble "copying". I have two instances of Manager open, each connected to the two 500v2's in question. When I copy my test user and paste it into the main/final system, the Name and Full Name fields are changed to Ext8089 and the field for the user's extension goes from the existing (2895) to (8089). Password fields are populated, the user's email address doesn't change and that field is populated as well.
(8089) is the Extension ID for an already in-use extension (2260) on the main system, the system I'm trying to "Paste" this user to. Auto-create Extension is disabled for H.323 and SIP extensions. I'm not sure why the pasted-to system chose (8089)
Any thoughts from you guys? Am I going to be stuck copying out mailboxes, deleting users, recreating users, and copying those mailboxes and greetings back in ?
Thanks for any insight or pointers that send me in the right direction.
I have a few IPO systems in an SCN, all 500v2 chassis, v12.0. All phones are IP, mostly J179s with some 9600s still hanging about.
I am attempting to move users from the remote systems to the "main" system at HQ, ideally without losing voicemail greetings and messaged. I created a test user and SIP extension on one of the remote systems to trial this migration with. Deleting the test extension from the remote system and creating it in the new system works as expected. After trying some things myself, I discovered and followed the information I found in the below two threads with no luck.
Its the user that I'm having trouble "copying". I have two instances of Manager open, each connected to the two 500v2's in question. When I copy my test user and paste it into the main/final system, the Name and Full Name fields are changed to Ext8089 and the field for the user's extension goes from the existing (2895) to (8089). Password fields are populated, the user's email address doesn't change and that field is populated as well.
(8089) is the Extension ID for an already in-use extension (2260) on the main system, the system I'm trying to "Paste" this user to. Auto-create Extension is disabled for H.323 and SIP extensions. I'm not sure why the pasted-to system chose (8089)
Any thoughts from you guys? Am I going to be stuck copying out mailboxes, deleting users, recreating users, and copying those mailboxes and greetings back in ?
Thanks for any insight or pointers that send me in the right direction.