MICS XFR to VM issues

[Hans7310]

I have a customer that has an MICS w/PRI, 5.0 sw and they wanted it set up so all admin phones A/R on line 145. The situation is this, it was reported to me and I even tested it and got the same symptom. If a user is on a call using the intercom path and a call comes in on the DID (line 145), and the user puts their call on hold and answers the second call, then parks the second caller , then pages, after a few minutes the call comes back. At that point an attempt is made to transfer the caller to a flash 2, but the call is dropped. The customer has had this system for at least 10 years and I've been to site many times, but this is the first I've heard of the symptom, the user says its been going on for a long time. Any ideas?

Gary

 

[allworxguy]

You probably don't have enough intercom paths to transfer the call. Once the call is parked and then recalls it recalls on and I/C not the target line.

Marv ccna

http://www.telemarv.ca

 

[exsmogger]

Agree. Sounds like you need at least 3 intercom paths to avoid this problem.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[Hans7310]

While I was on site, I added another intercom button and got the same symptom. Maybe I didn't wait long enough for the system to update. I'll check back with customer today. Thanks for the suggestions.

Gary