MICS-XC PRI's Looking up during a Remote Session

[eddaphoneguy]

Running a MICS-XC 5.0 with 2 PRI's, a NAM 4.0 and a Cinphony ACD. Encountered a problem a few times. When in a remote seesion to the system, the system does not allow user to dial out over PRI's. Inbound is not affected. Can dial out over normal trunk lines. The only way to fix problem is to restore last know "working" database or re-initializing the databse and re-program. Rebooting,disabling,enabling trunks does not affect it or fix it. Is there a known problem with the software? Using remote utilities 9.0. Any info greatly appreciated!!!

 

[Norstarguru]

I have not run into this problem, but you should not run the back up or restore tool when there are people using the system. It sounds like maybe your software may be corrupted.

#2 You should be using NRU 9.1 to work with 5.0, you may want to download a copy of NRU 10.0.




norstarguru

http://www.1stalliancecom.com

 

[eddaphoneguy]

How or where can I get this software?

 

[luv2ski]

call your sales person he will sell it to you...also i have had a problem with backups and restores on a busy system and wait till after hours to do them

 

[eddaphoneguy]

Thanks All!! You all are great!!

ED
RF Communications Inc.

http://www.rfcinc.com