MICS WITH CALLER ID CARD TO WORK!!!!

[riddum]

Here’s the situation:

I’m having problems trying to activate a customer’s Caller ID on a MICS Phone system, system version MICS SP: 30 DEC12 NAT running software version NAMICS 7.1 FL.. I purchased a Caller ID card from one of our suppiers. I plugged the unit out, installed the card in Slot 3, then plugged the unit back in. There's also a DS card in Slot 4. The phone system came back up ok. I made sure that under “Terminals & Sets” that I changed the “Caller ID Set” from N to Y for each phone. The customer is using 5 lines on the phone system. I tested the 1st three lines at the Dmark to make sure that they have Caller ID. No problem there. Then when I tested the phone system (by calling each line) the Caller ID is still not showing up on any of the phones. I must also add that for all the phones I set each line to Appear and Ring.

The caller ID is still not working.

Does anyone have any ideas?!?

 

[cook1082]

The CI card needs to be in slot 4. Plus for each phone that has a ringing line in the sets programming to see CLID before answering set each line assigned under Telco to y

 

[oldestgeek]

And under Capabilities for each set set First Display to either name or number, not line.

 

[riddum]

Hi Guys!

I went to the customer's place yesterday and switched the CI card over to Slot 4. The Caller ID works fine now. Thank's Cook1082 and Oldestgeek for your help. I really appreciate it.

THANK YOU TEK-TIPS!!!!!!!