MICS transfer problem

[frecomm]

Hey all,
I ran in to a strange situation at one of my customers. They have a MICS 6.0 with PRI.
The situation is a call comes in to the receptionist. She transfers it to one of the Partners. The partner hears the call start ringing and hits the DND button. The call returns to the receptonist and she answers it. But then the receptionist is unable to do a VM transfer to the Call Pilot. F986 works fine on incoming but not the DND call return. Anyone have any ideas?
Thanks,
Doug

 

[exsmogger]

Try adding another intercom path.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[allworxguy]

Original call came in on a target line appearance. Recall comes back on a I/C path. A 2nd I/C path is now needed to transfer it out

Marv ccna

http://www.telemarv.ca