mics pri touble 3

[adix]

Can rec calles can't call out
have to keep resetting the pri card in the switch.

 

[RikRodgers]

Need more info here. Was it working at some point and then quit, or is this a new install?

How are users placing calls out?

 

[adix]

Was on site today dial out 9 & # getting all lines bsy i then pulled out the cable from smart jack.
Then my ti card resets and we can call out.
No alms. on card.Then in 2 to 4 hours later same touble can't call out Rec is ok. TI vender see no alms,
JIM

 

[gforce9]

No alarms in the 'Network Event Log'? Also, pulling cable from the Smart Jack resets your card? This is indeed strange. What s/w level is your Norstar running? There were some s/w levels that had b-channel lockup issues. When it stops working, look at the d-channel and see if that is active and if it is, what is the state of the b-channels? Telco is only going to look at DS1 errors until you move to the DS0/data group. If they are having a d-channel issue, it won't show up as a DS1 error when they test. I would look first at the s/w level of the Norstar first. Also, look at your routing and make sure dialing 9 isn't going out POTS first; that would confuse the issue.

 

[ptstechnician]

As gforce9 says, check the "network event log". I have a customer that had errors every day at a certain time in the morning and they couldn't call out and had to reset the card. AT&T swore it wasn't there problem, but changed everything from the smartjack card out to the nearest hut. Guess what, no more problems.