MICS PRI 2 DID calls at sametime 1

[DMilden]

I have a MICS 6.1MR with PRI and DID's. When a call is placed on a DID # it rings through on the intercom I have the target line pointed to. If that DID is still in use and a second caller calls the same DID and with an available intercom path the call fails until the first DID call is released than the call will go through. The caller gets a message from telco about network congestion. Of course the telco tech is an "old nortel engineer" and swears up and down its an old nortel issue. He says watching the channels he can see the second DID call is trying to setup the call on the same channel the first one is on because the nortel isn't giving the correct information back. I haven't been able to find anything on this issue and hope someone else has run across this.

 

[Multimedium]

In programming, under Hardware > Cards on KSU, review the DTI settings with your telco tech. You must use the same settings as your telco. The only exception is B-channel Sequence, where you must use the opposite setting of your telco.

Also, still in programming, under System Programming > Call-by-call Limits, make sure your settings allow multiple incoming calls.

 

[jsaad]

under line assignment for this set and this target line, press SHOW and make the number of appearances 2 and then test. i believe that should do it.

 

[jsaad]

intercom paths and line appearances of the target line are different, i believe.

http://www.tgscorp.com

 

[norstarboy125]

Make sure you have the proper dn programmed as the prime set for the target line or only one call will be presented at a time. If you have your target line programmed properly you don't need to assign multiple appearances to achieve 2 incoming calls.

Charm City Communications

http://www.charmcitycommunications.com

 

[DMilden]

Reply to all programming <--- all programming was correct, I havent checked cBc yet but will.

Went in Monday and tested the problem again and some how it mysteriously corrected itself... I can now receive 2 calls on same DID with 2 intercom paths. Only thing I am a little confused about now is if I only have 1 intercom path and if its busy when someone calls the DID it rings twice and disconnects now. I was under the impression that if the intercom was busy and received another call it would either get a busy signal or follow the call forward options??

The target line prime line is the extension I want to send it to and line assignment for that set has target line ring only.

 

[Multimedium]

Only thing I am a little confused about now is if I only have 1 intercom path and if its busy when someone calls the DID it rings twice and disconnects now. I was under the impression that if the intercom was busy and received another call it would either get a busy signal or follow the call forward options??

The Lines > [Target Line] > Trunk/Line Data > If Busy setting determines what happens when a target line is busy. You will have check how it is programmed.

If the value is set to "Busy Tone", the system instructs the CO that the line is busy. The caller usually hears a busy tone.​

If the value is set to "To Prime", the call is routed to the prime set for the target line.​

The Lines > [Target Line] > Trunk/Line Data > Prime Set setting determines the prime set for a target line. Once again, you will have check how it is programmed.

If there is a value, the call is routed to that set. (If that set is busy, the call is routed to the prime set for the line that the call came in on.)​

If there is no value, the system routes the call to the prime set for the line that the call came in on.​

The Lines > [Line] > Trunk/Line Data > Prime Set setting determines the prime set for a line. You will have to check how all the lines in the PRI trunk are programmed.

If there is a value, the call is routed to that set. (If that set is busy, I don't know for sure what happens…)​

If there is no value, the system instructs the CO that the call is rejected. The caller usually hears a recording.​

The Lines > [Target Line] > Trunk/Line Data > If Busy setting is applied before any Call Forward rules.

That was for the case where a target line is busy. The behaviour is slightly different for the case where a target line isn't busy (i.e. there is no other call on the same target line).

 

[DMilden]

Thank you for that...
Knowing the outcomes of what was programmed for each setting clears a lot up.