MICS incoming calls OK - No outgoing..

[TsolYankee]

Hi all,

IT guy with phone issues.
Placing call with ATT, but would like to verify its not something I can resolve to save the business owner some money.

Existing install. No previous issues.
MICS 7.1 with single expansion card.
4 lines in hunt group with call forwarding no busy with VM on line 1.
All lines forward to a forwarding number. Not sure if that is relevant.

Issue is:
Incoming calls come in and rollover as normal.
Unable to open line 1 and line 3 to place an outgoing call.
Occurs on all handsets.

I verified wiring.
Pulled and reseated card in MICS.
Reseated cables in MICS and on panel.
Pulled and terminated lines on all the blocks.
Also moved lines to the bottom of the block to see if portion of the block was bad.
And yes, I also moved the lines running to the d-block, everything matches up.
Tested between each of the above. No changes in behavior.
Not sure if 10-digit dialing was put into effect, checking into that now.

Any help is greatly appreciated.
Thanks in advance!

John

 

[allworxguy]

You need to verify you that you actually have dial tone. Test each line with a butt set at the D-Mark and work your way back.

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990

 

[curlycord]

Since you don't have a test set but somehow know the wiring....
At the block leading into the MICS swap Line 1 with 2 and Line 3 with 4 and test with one of your telephones.
If the issue is now on Lines 2 and 4 then your issue is with Demarc - Call your Carrier
If the issue is still on Lines 1 and 3 then you have a bad card or possibly something wrong with the MICS or software - Call your Norstar vendor.

=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca