defaultgeek
IS-IT--Management
First I have to say this is a great forum!
Hardware: MICS 4.1, RAD, Northstar Manager 3.5, Northstar VM 4.0, ICS tools, (2) T-1 PRI's, and several more cards and plenty of stations. I have downloaded the huge naics4_1.xls file and it can read in Excel 98 due to old macro's.
Now for the question: Given above, is there any real GUI Windows 2000 interactive based admin program for daily management which does not need so much skill-set and learning curve? Using the station display admin LCD is too slow and limited. The above software tools really don't do what we need done, they are more for global recovery only.
I need to be able to remap ring groups throughout the day, remotely redirect incomming calls at will to different stations based on call volume and who is available. I need to control my incomming DID's and shy of call accounting be able to justify my houly incomming call volumes and call density per hour(to determine if we over purchased lines)
Anyone who has solved this problem with the above hardware?
Hardware: MICS 4.1, RAD, Northstar Manager 3.5, Northstar VM 4.0, ICS tools, (2) T-1 PRI's, and several more cards and plenty of stations. I have downloaded the huge naics4_1.xls file and it can read in Excel 98 due to old macro's.
Now for the question: Given above, is there any real GUI Windows 2000 interactive based admin program for daily management which does not need so much skill-set and learning curve? Using the station display admin LCD is too slow and limited. The above software tools really don't do what we need done, they are more for global recovery only.
I need to be able to remap ring groups throughout the day, remotely redirect incomming calls at will to different stations based on call volume and who is available. I need to control my incomming DID's and shy of call accounting be able to justify my houly incomming call volumes and call density per hour(to determine if we over purchased lines)
Anyone who has solved this problem with the above hardware?
