Mics Caller ID

[Derrick72]

I have a customer who states that he used to get incoming caller id on his cell phone when his desk phone was fowarded, but now he doesn't. is there any programming in the mics that controls that?

 

[ironhorse17]

When a phone is forwarded to an outside number the system uses the conference feature of the system.

The caller ID would be that of the second line used to make that conference call.

Have they added more lines?

Do all lines from that system allow from the provider to display the phone number of the second line used to forward?

 

[Derrick72]

i thought that too, this customer is swearing that the caller id from the inbound call would show up on hias cell phone after being fowarded. is that possible

 

[ironhorse17]

Nope, does he also have call transfer from his mailbox? press 7 feature.

 

[Derrick72]

no it is a feature 4 call foward to a cell phone. thanks again