Hello:
Customer has an MICS with Call Pilot VM. Operator is extension 7521 and they have Services ON 24/7 so all calls go to the AA initially. They called yesterday and wanted to have an unused DID set up for the operator to have a private/personal line with voice mail. My Nortel knowledge is limited so please bear with me. I tried using:
1) Answer DN
2) Putting the target line for the DID on the operators phone
3) Using a Hunt Group
All three of these attempts resulted in one of two scenarios. The call would go directly to VM without ringing the operators phone or if I was able to make the phone ring, the call would never end up going to voice mail. I finally left and told them that I would have to look into it further and get back to her this week. Any helpful input is appreciated.
Thank You!!
Customer has an MICS with Call Pilot VM. Operator is extension 7521 and they have Services ON 24/7 so all calls go to the AA initially. They called yesterday and wanted to have an unused DID set up for the operator to have a private/personal line with voice mail. My Nortel knowledge is limited so please bear with me. I tried using:
1) Answer DN
2) Putting the target line for the DID on the operators phone
3) Using a Hunt Group
All three of these attempts resulted in one of two scenarios. The call would go directly to VM without ringing the operators phone or if I was able to make the phone ring, the call would never end up going to voice mail. I finally left and told them that I would have to look into it further and get back to her this week. Any helpful input is appreciated.
Thank You!!