My customer's got a MICS with 7.1 software. They're complaining about the system freezing up and rebooting at random times. They say it started a couple of weeks ago every couple of days and now it's doing it every day.
I checked all the power connections. The MICS is plugged into the same power strip as their data equipment. The customer says they've had no trouble with their data equipment. Yesterday I unplugged the MICS and plugged it into a different outlet on the power strip to see if that would help.
I checked the alarm log and all the alarms appear to be related to the telco network. The telco is delivering the customer's PRI via fiber connected to a telco provided Cisco router. The DTI is patched into the router.
Question - can telco equipment trouble cause the MICS to reboot?
I checked all the power connections. The MICS is plugged into the same power strip as their data equipment. The customer says they've had no trouble with their data equipment. Yesterday I unplugged the MICS and plugged it into a different outlet on the power strip to see if that would help.
I checked the alarm log and all the alarms appear to be related to the telco network. The telco is delivering the customer's PRI via fiber connected to a telco provided Cisco router. The DTI is patched into the router.
Question - can telco equipment trouble cause the MICS to reboot?