Got a customer with a MICS 7.1 w/PRI and a CP-100.
Without going into a lot of detail, I'm trying to think of the best way to make this work like they want it to without creating any conflicts.
They have two operators who always try to catch all incoming calls to their 8 different, published, main numbers by the 3rd or 4th ring. (Apparently at one time they had many different numbers for different departments and also for another location that they no longer have and I have suggested that they point them all at one number but to no avail.)
The 8 DID's are programmed to appear and ring on both of the (M-7324) operator sets. After 4 rings with no answer, they want to fna to an operator back up type hunt group with 4 or 5 members. None of those members have these lines ringing on their sets and none of them are in any pick up groups, any other ringing groups or any page zones.
Then they want it to ring that hunt group some 10 or maybe even 15 times and eventually end up in the general delivery mailbox on a no answer during the day. At night they want all 8 lines answered immediately by the AA in auto night mode.
The system wouldn't allow me to program the hunt group to forward to mailbox 1000 after the queue timeout for some reason so I'm not sure what's happening there.
Just to get them going right away, I temporarily programmed the 8 lines to ring only on a dummy set in the switch room and made it fna to the hunt group on 4. I bumped the fna ring counts up on the operator sets to 10 and the AA line answer command to 12.
It's not ringing quite as long as they'd like in the hunt group before the GD mailbox grabs it but for the most part, it's working pretty much like they want it to during the day.
They still want the two system operators to fna after 6 rings to their mailboxes though so obviously that's an issue I'll have to address.
I thought about removing the lines from the operator sets and then making a common set ring near them so they could both answer with either the pick up key or an answer dn. I'm not so sure that everything will work the way they want it to with that method and the suggestion will probably go over like a lead balloon.
No matter what I do though, I can't seem to get several of their main numbers to answer immediately in the night ring mode even though they are in the same ring group as the ones that do pick up immediately. The only set in that night ring group is the prime dn to vmail.
The customer says it was working like this all along until a thunderstorm and extended power failure "messed up the ringing" a couple of weeks ago but I'm not entirely convinced that it was working the way they described it to me. It certainly didn't look that way to me in programming and I'm beginning to suspect that I may have some kind of software issue here with either the MICS the CP-100 or possibly even the carrier. I rebooted both systems just to see if it might clear any garbage data but that made no difference.
They haven't complained of any line quality or line service issues but I'm gonna dive in on the RAD tonight just to see if I'm getting any errors from the carrier.
I put one of those problem lines in it's own service mode and ring group last week just to see if the system could answer it immediately and it did so I may do that with the other problem lines for now but that's just a band aid solution at best in my opinion.
I'm definitely open to any suggestions on this one!
Thanks in advance for your help!
Phonehed in Dallas
Without going into a lot of detail, I'm trying to think of the best way to make this work like they want it to without creating any conflicts.
They have two operators who always try to catch all incoming calls to their 8 different, published, main numbers by the 3rd or 4th ring. (Apparently at one time they had many different numbers for different departments and also for another location that they no longer have and I have suggested that they point them all at one number but to no avail.)
The 8 DID's are programmed to appear and ring on both of the (M-7324) operator sets. After 4 rings with no answer, they want to fna to an operator back up type hunt group with 4 or 5 members. None of those members have these lines ringing on their sets and none of them are in any pick up groups, any other ringing groups or any page zones.
Then they want it to ring that hunt group some 10 or maybe even 15 times and eventually end up in the general delivery mailbox on a no answer during the day. At night they want all 8 lines answered immediately by the AA in auto night mode.
The system wouldn't allow me to program the hunt group to forward to mailbox 1000 after the queue timeout for some reason so I'm not sure what's happening there.
Just to get them going right away, I temporarily programmed the 8 lines to ring only on a dummy set in the switch room and made it fna to the hunt group on 4. I bumped the fna ring counts up on the operator sets to 10 and the AA line answer command to 12.
It's not ringing quite as long as they'd like in the hunt group before the GD mailbox grabs it but for the most part, it's working pretty much like they want it to during the day.
They still want the two system operators to fna after 6 rings to their mailboxes though so obviously that's an issue I'll have to address.
I thought about removing the lines from the operator sets and then making a common set ring near them so they could both answer with either the pick up key or an answer dn. I'm not so sure that everything will work the way they want it to with that method and the suggestion will probably go over like a lead balloon.
No matter what I do though, I can't seem to get several of their main numbers to answer immediately in the night ring mode even though they are in the same ring group as the ones that do pick up immediately. The only set in that night ring group is the prime dn to vmail.
The customer says it was working like this all along until a thunderstorm and extended power failure "messed up the ringing" a couple of weeks ago but I'm not entirely convinced that it was working the way they described it to me. It certainly didn't look that way to me in programming and I'm beginning to suspect that I may have some kind of software issue here with either the MICS the CP-100 or possibly even the carrier. I rebooted both systems just to see if it might clear any garbage data but that made no difference.
They haven't complained of any line quality or line service issues but I'm gonna dive in on the RAD tonight just to see if I'm getting any errors from the carrier.
I put one of those problem lines in it's own service mode and ring group last week just to see if the system could answer it immediately and it did so I may do that with the other problem lines for now but that's just a band aid solution at best in my opinion.
I'm definitely open to any suggestions on this one!
Thanks in advance for your help!
Phonehed in Dallas
