MICS 7.1 flaky problems - really think b4 answering!

[ljclives]

A certain extension(x202) in the system intermitently - yet quite often - gets calls from other extensions on internal calls. This has been going on since I replaced the system last July. x262 just called x256 and within four rings was connected to x202.

This is not an FNA or Answer DN issue. I have checked and rechecked the 'logical' programming that could make this happen. Not to mention it happens with random extensions calling but when it happens x202 is always the one who receives the calls.

I have swapped phones, ports, rebooted KSU and Call-Pilot numerous times.

Is this a software corruption issue? Any ideas?

 

[Imstillhere]

Was this a system that came from somewhere else or was it new when you installed it ? Do you have the software to check appearances of that DN ?

 

[ljclives]

It was new. I was not aware of seperate software to check DN appearances. What could it be? You've got my attention!

 

[Imstillhere]

Its been a while... but i think in xc software there is a way to list the appearances of DN's to see how many places and where all it is programmed. Can you change x202 to something else and see if the problem follows to the new number.

 

[ljclives]

It isn't XC software - 7.1 with one 6 port expander that is full. The phone used to be x301 but I changed it to x202 and it is still happening

 

[Imstillhere]

So the problem always stays with whatever is on that port?

 

[Imstillhere]

If you changed it to 202 and the problem followed 202 then 301 has now moved to another port move the cross connect to the port that 202 is now on.

 

[ljclives]

?? Originally it was x301. I moved to another port with set relocation on and the prob still occurred. I did a change DN and it is now x202 - problem still occurs.

Different port and DN have not solved this. New phone also.

 

[Dasheen]

Do u have hunt grps setup w/ overflow?

 

[SupportDude]

What is in the display of x202 when one of these strange calls arrive?

-SD-

http://www.mysupportguy.net

 

[Imstillhere]

I wrote the last resopnse wrong. I think you want to avoid set relocation. If the problem is now on 202.. do a port search for the port dn 301 is on. move the cross connect from the house pair to that port.

 

[ljclives]

To answer a couple of the prior questions:
- There are no hunt groups
- Per the user at x202 the display just has the name of the person that they are currently connected with. Nothing to indicate it was forwarded from the party that was originally called.

HcaAdmin - are you saying move it to that port with set relocation off and change the extension back to x301? I had to pull teeth to change it to x202 after it had been x301 for the last 16 years. Remember - I had already changed ports at least once or even twice and the problem wasn't resolved.

 

[Dasheen]

At any point have u tried rebooting the Norstar?

 

[ljclives]

Call pilot and Norstar have been rebooted 4-5 times since this has been occurring (Early July when the system was replaced).

 

[Imstillhere]

X301 has moved itself to another port.. find which port x301 resides on and just move the cross connect. The User will now have their old extension back. If they dont want to keep changing, then change x202 to 301 then x202 will move to another port, find that port and move the cross connect. Make sense ?

 

[Imstillhere]

Aslo,your software level should allow you to see all the appearances of a paticular DN or line.
(and I apologize because its been a long time since i was on Norstar)
but once you see all the appeances something might click if it appeares somewhere it is not supposed to be. 5.0 XC was the last time on worked on them, so I may be wrong but I know at one time there was a way to find line appearances throughout the system, and by now you must be able to do the same thing with DN's.

 

[RikRodgers]

When you replaced the system, did you reprogram from scratch, or restore a database?

If you're sure it's not a cfna issue, then I'd suspect a corrupt database, or a bad sw card.

 

[ljclives]

Reprogrammed from scratch

To see all DN appearances do I have to do a direct connect with my laptop and a RAD? Have only used my laptop with the CP100's and 150's

 

[RikRodgers]

I'm not sure where he's going with this. To check dn status, I usually check under Maint/port dn status.

 

[Imstillhere]

you should be able to see appearances under terminals and sets programming by now but maybe you cant, I know last time I worked on them you could definatley see all places where a paticular line appeared. For now at least, With set relocation OFF see what happens if you just move the cross connect from the port 202 is on to the port 301 is on. (under Maint/DN status as RIKROG says)
When you moved the set with Set relocation, corruption probably follwed it. Changing the DN at that point would make no difference.You may have to rebuild 301 the way it used to be, Dont use COPY.