mics 7.0xc pool access code is answering outside lines

[irphonee]

I have a customer that when they press a nine to access a line it will intermittantly answer a call coming in before it hits the AA on vc-ml.

lines are loop and are supervised

 

[Dasheen]

Could be down to timing. When pressing the access code for a pool it sould grab the last line in that group. Could be that all lines except the last one are in use and the user just happens to seize that line as a cal is coming in. That would explain why it's intermittent. Just a hunch.

 

[cook1082]

What kind of lines are incoming and out going.

 

[DoctorDia1tone]

With Loop Start, you may have "collisions"....Just make sure the 1st incoming is the LAST choice in the line pool. Other than that ... timing IS everything...

Add lines, remove lines from the CO hunt group or add lines to the pool if it becomes a problem.

Rick Williams "Doctor Dialtone"

http://www.amcp.com

 

[RikRodgers]

Also, if it's a ringing set, if they pick up the handset to place a call as a call is ringing in, they'll get that call.

Make sure their handset isn't plugged into the headset jack, and that handsfree is enabled. Have them press intercom, then pick up the handset to make sure they don't accidentally pick up inbound calls.