MICS 6.1 T1 service provider change, lines not ringing in

[guinnessbsc]

My customer is changing T1 Service Providers. We ported the lines over and the new T1 is up and running. Outbound calls work fine. Incoming calls are on main number don't ring on phones at all and get fast busy after 4 rings. Everything was working fine before the change. Anyone seen an issue like this before?

 

[curlycord]

Do you match the protocals in programming with thiers? or them with the what was current?



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curlycord

http://www.curlycord.com

 

[guinnessbsc]

Yes, I've tried to, even changed every setting I could think of. Within the past half hour we switched back to the old circuit, works fine again. I called the old provider and had them give me any information the could about the circuit. I'm currently on hold with the new provider to make sure they got the settings right.

 

[stsguy]

make sure tey are sending the correct dnis digit & digit lenth

 

[sdm139]

Hello All,

I need some serious help.... I have a 0x32 running USA MICS_XC 6.1 FC software and 2 6 port fiber expansions... Also connected is four trunk modules starting on slot one on ports 12, 11, 10 and 9 on the left...I know that 13 and 14 are for companion....Stations are starting on the expansion card on slot 2 ports 3, 4 and 5.... bottom up... stations are working fine... Here is the problem... When I press CO line 61 which is on trunk module one I get a "Not In Service" When I look at the programming under hardware and module status port 12 is not seen as a trunk module... Also I only have the option to change it to an ASM or Data module... Also when I look in maintenance under module status port 12 shows empty.... I have been scratching my head for two days now and I'm missing something...Is a key-code required to run 12 ports ??? A little history of the equipment... The 0x32 cabinet was pulled new out of our stock room and the software unfortunately was purchased separately and it was used.... Any help would be greatly appreciated... Sean

 

[stsguy]

i believe you trunk modules have to start on 2nd 6 port expander top to bottom. only station and asm on the other 6 port fiber