MICS 5.0 Upgrade

[vegasnortel]

So I have a customer with about 85 phones on a MICS w/R1T1 that was getting flaky with software errors in the error log. Upgraded to 5.0 s/w and now the the Fiber NAM8 3.0 doesn't work! Inactive feature comes up on F983. I tried F903, and it does not work either. Do I have to upgrade the VM s/w as well, or do I need to go DOWN to a MICS 3.0 s/w level? Is there any compatibility issue at all? I was told before buying the upgrade that 5.0 would work seamlessly with the 3.0 NAM. I also do not get why the browser tool and backup does not work with the regular remote utilities s/w i usually use. I am pretty Norstar savvy and this has been a very frustrating upgrade for me. I need VM/AA working ASAP for these guys so any help would be greatly appreciated.

Rich Cizmas
702-743-5805
LV, NV

 

[norstar]

You would need to upgrade the existing voicemail to 4.0 before the voicemail can interact with the MICS..

 

[vegasnortel]

Yes, unfortunately I learned the hard way, that will never happen again! Instead, I went to 2.0 s/w and it is running great. I'll go to 4.0 vm s/w and 5.0 ksu s/w when customer wants features included in the upgrade.

Great forum, 1st time here and i like the format for problem solving inquiries!

Rich