Microsoft Office 2003 hanging up with Picture Editor

[Whitewolfz]

I have a problem with a few users. The problem is: when these users try to open a picture(photo) to edit, in Microsoft Office picture manager, the system seems to lock up. I have gone to the Task Manager and checked the processes and it does not show any problems. Also, when I try to kill the job it is not listed in the Applications tab nor in the processes as an active job. The application will eventually open (approximately 3 to 5 minutes later). Does anyone else have this problem, or a solution?
Their docs are housed on a mapped drive to Server 2008 enterprise edd.


Ken

 

[kjv1611]

My first few guesses:

1. Network bandwidth issues.
2. User permissions... maybe there's a lock-up occuring there, b/c it's taking too long for the users to be "approved".
3. File Size - how big a pictures are you talking about? Are these average to small size jpegs, or are these RAW images, or large bitmaps? If a large file over a network, it could just be too large for the given environment, network-wise.
4. Some security software slowing things down. If the PCs are running any security software differently than the working machines, check into the firewall/program guard type configuration settings.

 

[Whitewolfz]

Yeah, we looked at the network issue, the problem with that is, we have 30 users in that departmen and only 5 of them are experiencing this situation. Network is gigabyte speed over Cat5e, and server is local. Jpeg file can be opened on another computer at same location without issues.
Will check on virus software.

Thanks for the response,


Ken

 

[xlhelp]

Try loggin in as Admin and see if problem persists.

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[Whitewolfz]

Thanks,

I tried that first, just to make sure there wasn't something wrong with their access. Same issue with admin, I even had another user log into that machine and had the same issue. I believe it is network related but unsure as to just what it is.
FYI:
We are using Dell T3400 boxes with 3.37Gb out of 4gb ram(all XP-32bit will support) processor is Core2Duo 2.13. These are pretty much the standard units throughout entire operation. We limit storage to Network drive so we can do backup on all files without touching PCs.
Mixed forest of 2008 dc's and 2003 member servers.
Pretty generic setup.



Ken

 

[xlhelp]

Try changing the printer driver, or change the default printer.

Try changing the hardware acceleration on user computer one notch down. (Control Panel, Display, Settings, Advanced, Troubleshoot)

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With the state of the world today, monkeys should get grossly insulted when humans claim to be their decendents