Microsoft lync 2010 outgoing caller number problem

[mitel15]

Hello,
I am having an caller ID issue when I call out from lync extension, the name shows up properly but the number shows up as the lync extension number. How can I change it to the phone number instead of the extension number?
It's microsoft lync 2010 and MCD 5.

Thanks

 

[Rockza]

Hi mitel15,

I assume you mean on external calls? Have you tried digit substitution?
You will tell the system to replace range 1000-1999 with 024 444 XXXX.
It works very well with pri's and should weth sip trunks.

Ian

 

[mitel15]

Hi Ian,

yes, its for external calls. I have tried digit substitution and still doesn't work.

 

[Waldosworld]

Correct me if I am wrong
Call is originating from Lync client
Across direct SIP trunk to Mitel 3300
Out PRI or other SIP trunk to PSTN

CPN Substitution should work.
remember numbers if in a list must be in numerical order