AuraTechie
Vendor
Thanks for any insight you can provide.
We have an Avaya PBX running CM 3.1.2 connected to an Exchange 2010 Unified Messaging server for voice mail (via an Audiocodes T1-to-SIP gateway). We have provisioned a 23-channel T1 trunk on the PBX.
Our users have had a very good experience so far with the trasition off Audix, including no busy signals.
However, on Monday mornings lately, we think we might be reaching capacity on that 23-channel link, since a few UM busy signals have been reported in that 8am-9am time period.
Is there anyway for us to pull capacity history metrics off the Avaya PBX? Or do some realtime monitoring of the T1 trunk side of the gateway to confirm our suspicians? And if you want to add your 2 cents for a long-term solution (i.e. adding SIP trunk to the equation?) that would be good to know too.
Thank you.
We have an Avaya PBX running CM 3.1.2 connected to an Exchange 2010 Unified Messaging server for voice mail (via an Audiocodes T1-to-SIP gateway). We have provisioned a 23-channel T1 trunk on the PBX.
Our users have had a very good experience so far with the trasition off Audix, including no busy signals.
However, on Monday mornings lately, we think we might be reaching capacity on that 23-channel link, since a few UM busy signals have been reported in that 8am-9am time period.
Is there anyway for us to pull capacity history metrics off the Avaya PBX? Or do some realtime monitoring of the T1 trunk side of the gateway to confirm our suspicians? And if you want to add your 2 cents for a long-term solution (i.e. adding SIP trunk to the equation?) that would be good to know too.
Thank you.