Micros Simphony 2 - Touch Bug 1

[nvak]

Hello,

I have he following problem in my custom application on Micros.

I have a window opened on Micros and a User types a room to search for a reservation.
When user presses ok a call is made and micros gets an answer and displays a window with reservation details asking for an input to proceed.

The problem is that when the user presses the ok button in the right side the touch event goes deeper and presses the next button in the same location which happend to be the clear/cancel button.

So the window disappers.

When User presses the ok button in the left side nothing happens because the next button in the same location is the backspace button which do nothing.

Here is the video:

https://youtu.be/8q-4EYMx0jA

There are a lot of workarounds I can do but i just want to fix the touch bug. I have already unistall and install all the available drivers.

The workstation details are:

WS6D
Windows 8.1
Industry Pro
Atom CPU E3827 1.74 GZ
4GB DDR3 1,333

Thank you very much

 

[hosehead78]

Did you forget to put a WaitForXXXX in the script?

Options
waitforconfirm
waitforclear
waitforenter
waitforrxmsg

 

[nvak]

No i did not.

As you can see on video the interface works fine i you touch the button on the left side.

 

[CathalMF]

Does the same fall through happen if you use a mouse to click the button?
You will need to enable the mouse cursor in the workstation display settings.

Do you want some custom SIM scripts developed. Contact me via my website

http://www.microspostools.com/

 

[nvak]

No if you click it with a mouse it works fine.

Only if you use touch there is the above problem.

 

[nvak]

I think that it is already enabled.

 

[CathalMF]

I wonder if your screen is "double clicking" rather than the click falling through the window.
Can you minimise the servicehost and see if folders or files open with a single tap?

Do you want some custom SIM scripts developed. Contact me via my website

http://www.microspostools.com/

 

[nvak]

no it is not "double clicking"!

 

[CathalMF]

Its not an ideal solution but you can design your own Alpha numeric touchscreen in the EMC -> Setup tab -> Custom Content -> Alpha-Numeric Keyboard.
Set this for the Language and enable as default.

It doesnt stop it happening but you can design the screen so there is nothing behind to click.

Do you want some custom SIM scripts developed. Contact me via my website

http://www.microspostools.com/

 

[nvak]

Thank you Cathal.

I have already did that but yes this is not a solution at all. It is just a workaround.

I need to find the solution for the touch bug because it causes a lot of problems.

 

[CathalMF]

I cant replicate this on my device.
Can you post a minimal SIM script that can be used to replicate this on your system.

Do you want some custom SIM scripts developed. Contact me via my website

http://www.microspostools.com/

 

[nvak]

EVENT inq : 1
        VAR Version : A30 = "v2.16.174.0"
	VAR Info : a40
	VAR DetailsRow : N1
	VAR AdultsNumber : N5 = 0
        VAR ChildrenNumber : N5 = 0
	
	INPUT Info, "ENTER ROOM ", Version

	WINDOW 8, 75, Version 
	DetailsRow = 1
	DISPLAY DetailsRow, 1, "Room Number: ", Info
	DISPLAY DetailsRow, 20, "Customer Name: Test Customer"
	DetailsRow = DetailsRow + 1
	DISPLAY DetailsRow, 1, "Reservation: 123456789"
	DISPLAY DetailsRow, 22, "Adults: 2"
	DISPLAY DetailsRow, 34, "Children: 3"
	
	FOREVER
		INPUT AdultsNumber, "ENTER ADULTS "
		IF AdultsNumber <= 2 AND AdultsNumber >= 0
			BREAK
		ENDIF
	ENDFOR    
	
	FOREVER
		INPUT ChildrenNumber, "ENTER CHILDREN "
		IF ChildrenNumber <= 3 AND ChildrenNumber >= 0
			BREAK
		ENDIF
	ENDFOR    
	
	INFOMESSAGE "END OF SCRIPT"
ENDEVENT

 

[CathalMF]

Unable to replicate.
What version and MR are you running?

Do you want some custom SIM scripts developed. Contact me via my website

http://www.microspostools.com/

 

[CathalMF]

This seems to be resolved in 2.7 MR6

http://docs.oracle.com/cd/E65626_01/docs/simphony_2.7_rn.pdf

"The Oracle MICROS Workstation 6 no longerskips the second dialog box when two or more dialog boxes appear one after the other."


Do you want some custom SIM scripts developed. Contact me via my website

http://www.microspostools.com/

 

[nvak]

It is the Starwood Version in DataCenter.

 

[nvak]

You have to touch the first OK button in a way that the cancel button on the next screen be exactly under your finger.

 

[CathalMF]

Seems there was another fix in the hotfixes.

"7c. PORT | PMS, MPG | sim scripts | win 8.1 devices | workstation or tablet will register a second touch in the same spot after a sim dialogue is closed regardless of where actually touched."

You can download the latest hotfix from

https://support.oracle.com

under "Patches & Updates"

Do you want some custom SIM scripts developed. Contact me via my website

http://www.microspostools.com/

 

[hosehead78]

@CathalMF, Good Find.

 

[nvak]

YES YES YES! Awesome!!