Micros Simphony 18.2 EMC Login

[King00788]

I've installed Simphony 18.2 (Sample DB) successfully, but when I go to the EMC to login with the default 'micros' username and password, it throws this error:

Client Exception: SendSyncRequest returned with error code: ERC_COMM_ERROR

I've tried doing a reboot of the server itself, and tried looking through the documentation to see what I could fix. I've verified that the web "SimphonyApp" and "EGateway" both work correctly, and the SQL server has no issues connecting to any PC.

Here is the EMC.log file:
2019-01-24 10:18:51.552|Failure to connect to host: localhost
SendSyncRequest returned with error code: ERC_COMM_ERROR
at EMC.Data.WebService.EMCClient.Execute(Int32 timeOutSec)
at EMC.Data.WebService.EMCClient.IsMultiTenantNotAuthenticated()
at EMC.Framework.Login.ServerLogger.AttemptServerConnection(Boolean isDisplayError)

 

[Jackba]

When creating the SSL certificate which name did you use? That's the name used to connect instead of localhost.

 

[King00788]

Thanks Jackba for your response. I used the same server name (SIMSVR) to create the SSL certificate

 

[Jackba]

so instead of localhost use SIMSVR

 

[King00788]

Used SIMSVR. Same error

 

[Jackba]

Have you check tns listener?

 

[King00788]

Tns listener is running. The tnsname.ora file has correct values as well.

 

[cherifbj]

check if you have any user DB locked , can you share the log files egateway and emc log

 

[King00788]

Ok will get them across soon

 

[Jackba]

check if you have any user DB locked , can you share the log files egateway and emc log

and if not locked try to reset IIS

 

[King00788]

https://files.engineering.com/getfile.aspx?folder=75ba8209-deec-4261-b085-83a0c608e408&file=EMC.log

https://files.engineering.com/getfi...a7b3&file=Log_SIMSVR_-_egatewayservicelog.txt

https://files.engineering.com/getfi...e8a210729&file=Log_SIMSVR_-dpsegatewaylog.txt

https://files.engineering.com/getfi...175cf572c&file=Log_SIMSVR_-dtsegatewaylog.txt

 

[Jackba]

Try SIMSVR:80

 

[King00788]

Simsvr:80

Same error

This is really weird. I have reinstalled 3 times with same issue.

I install Sim2.9 and emc was working fine. Upgraded 2 9 to 18.2 but emc always returns emc comm err.

I have installed 18.2 straight with still same error.

 

[Jackba]

just a question what's your self-signed certificate extension I have had something similar before and it turned out to be the certificate.

 

[cherifbj]

wait you have upgrade it from 2.9 to 18.2 directly? without going through 2.10? because you can not upgrade the database of 2.9 to 18.2 directly you need to upgrade it first to 2.10

 

[cherifbj]

contact me by email maybe i can have a look with you if you want cherifbj@gmail.com

 

[King00788]

I signed the certificate via getacert.com

 

[Jackba]

wait you have upgrade it from 2.9 to 18.2 directly? without going through 2.10? because you cannot upgrade the database of 2.9 to 18.2 directly you need to upgrade it first to 2.10

He did upgrade which he should have stared with 2.10 but this happens also when he does a clean install of 18.2. Had the same issue with 18.2 and it turned out the certificate. Try self-signed certificate first generated from the server and test.

 

[King00788]

I will intall with self signed certificate and revert afterwards.

Thanks guys

 

[King00788]

@Jackba

many thanks for your help. I created self signed certificate, installed Sim 18.2 and I was able to logon to EMC without any error.

Many thanks once again for your kind help.