Micros RES 3700 WS5A doesn't print UWS Reports

[Zaira]

Hi everybody,
At our Restaurant, we recently update the micros version from 4.7 to 5.5 conserving the workstations model 5A. We have only one issue, the workstations cannot print UWS reports.

They print reciepts without problem but when try to print an uws report, they show the label "running report" but does nothing else ocuur.

This is the error logs:
Wed May 20 10:06:53 2020 | RESTAURANT | AutoSeqServer | 0 | Autosequence 20007 step 1 of type R has begun. |
Wed May 20 10:06:53 2020 | RESTAURANT | AutoSeqServer | 0 | UWS - Employee Balance |
Wed May 20 10:06:53 2020 | RESTAURANT | Autosequence.dll | 0 | WaitForSingleObject( g_hmutex, 60000 ) |
Wed May 20 10:06:53 2020 | RESTAURANT | Autosequence.dll | 0 | Signaled - Continuing After Waiting For Mutex [g_hmutex] was signaled. |
Wed May 20 10:06:53 2020 | RESTAURANT | PcPrint.dll | 0 | No printer config in registry on remote node [PCWS01] for Dten [54] |
Wed May 20 10:06:53 2020 | RESTAURANT | Autosequence.dll | 0 | Pcontrol Close Error. |
Wed May 20 10:06:53 2020 | RESTAURANT | Autosequence.dll | 0 | PCprint.DLL parameters - ("report3_14_9088.tmp", "PCWS01", 54, 21, 40, 12) |
Wed May 20 10:06:53 2020 | RESTAURANT | AutoSeqServer | 0 | Autosequence 20007 step 1 of type R has encountered a report error...Pcontrol Close Error. |
Wed May 20 10:06:53 2020 | RESTAURANT | Autosequence.dll | 0 | ReleaseMutex( g_hmutex ) |
Wed May 20 10:06:53 2020 | RESTAURANT | Autosequence.dll | 0 | Step completed. |
Wed May 20 10:06:53 2020 | RESTAURANT | Autosequence.dll | 0 | Autosequence 20007 step 1 of type R has completed in 0 seconds. |
Wed May 20 10:06:53 2020 | RESTAURANT | Autosequence.dll | 0 | -------------------------------------------- |
Wed May 20 10:07:00 2020 | RESTAURANT | AutoSeqServer | 0 | Signalling automatic reload |
Wed May 20 10:07:00 2020 | RESTAURANT | AutoSeqServer | 0 | Autosequence 30012 step 1 of type S has begun. |
Wed May 20 10:07:00 2020 | RESTAURANT | AutoSeqServer | 0 | Post Employee Sales And Tracking |
Wed May 20 10:07:00 2020 | RESTAURANT | Autosequence.dll | 0 | {CALL MICROS.sp_R_employee_sales_tracking} |
Wed May 20 10:07:00 2020 | RESTAURANT | Autosequence.dll | 0 | Step completed. |
Wed May 20 10:07:00 2020 | RESTAURANT | Autosequence.dll | 0 | Autosequence 30012 step 1 of type S has completed in 0 seconds. |


We try to follow the instruccions of this another question and we recreate the MDSHost.xml and MDSPrinters.xml but it doesn't works:

https://www.tek-tips.com/viewthread.cfm?qid=1732343

Somebody have an idea of what else can we try? Regards.

 

[colinmcleod]

Instructions there are wrong in my experience, to rebuild those files you need to "MICROS Distributed Service Manager" then restart the "MICROS DB Update Service" then reload the database using Micros Control Panel.

You can do the rename to .old too but I've never had an issue with it overwriting the existing files. It's a good way to confirm that they've rebuilt that's for sure.

 

[Zaira]

Thanks colinmcleod, but later we solved it!

We only had to choose the correct model for our Workstatons in the "Network nodes" tab in the pos configurator and recreate the MDSHost file (win32 was selected by default).

Regards!