Micros Res 3700 Check Detail Read Failed 1

[IronBeaver]

We are having a problem where certain check numbers are visible, but when trying to bring up detail on it, we get a "Check Detail Read Failed". I have looked at the chk_dtl table and see the particular check in the table (but obviously cant remove it with the custom user). There are no corresponding records in the trans_dtl table. Is there a way to manually purge these 'dangling' records?

 

[marktutt]

This is a bug in some of the early versions of Micros 3700 4.0. There is no way as an end user to address it.

It has been fixed in the latest updates.

Mark Tutt
Ramblings of a POS Consultant

 

[whtnxt]

I also have a check that I get 'check detail read failed' it has only happend once. It is a open check and I need to close/void the check. Any suggestions??

Thanks

 

[marktutt]

Run these queries in dbisql:

select chk_seq from micros.chk_dtl where chk_num = (CHECK NUMBER HERE)and chk_open = 't'

Once you have the the check sequence number for the open one run this command:

call micros.sp_forcechkclose ( check sequence here);
commit;

Warning! You can screw up your totals with this. If you're not sure what you're doing, ask your Micros dealer for assistance.

 

[mrmicros]

What version are you running? Marktutt is correct there is a patch available and you dealer can dail in. There should be no charge as it is a version bug.