Micros NetVuPoint 1

[yelman]

Hi Guys,

I just installed the 9700 system and netvuponit,but i cannot access the netvupoint system i get the username or password is incorrect please advise.

 

[yelman]

i can't extract the zip file it's corrupted can you upload it again,thank you

 

[hosehead78]

I downloaded it and unzipped it and it worked. Try again and save in a different location.
Or you can get

http://www.7-zip.org/download.html,

it is what I use and used to create it.

 

[yelman]

Hi again,

i tried all steps but always the same issue ,do i have to réinstall the HMS ??

 

[hosehead78]

Run these two queries.

Select *
From COREDB.dbo.CORE_ORGANIZATION

Select *
From LOCATION_ACTIVITY_DB.dbo.ORG_LOCATION_HIERARCHY

You are looking for an Organization of 200. What do you get?
Also, did you run the queries in the doc on a single user?

If you did run it on a single user, run this query. See what organizationID's you get back. Also, have you tried another user that is listed?

Select *
From COREDB.dbo.core_user
Where organizationID > 1

 

[yelman]

please find below what im getting for each query:

Select *
From COREDB.dbo.CORE_ORGANIZATION

Select *
From LOCATION_ACTIVITY_DB.dbRG_LOCATION_HIERARCHY

Select *
From COREDB.dbo.core_user
Where organizationID > 1

 

[hosehead78]

Save the output of the last query you ran (core_user). Then run this query. It will update all users.

update COREDB.dbo.CORE_USER
set organizationid = 1

After you run the query above, you should see all the users are set to organizationID of 1. Then go to Step 5 on page 11 of the doc i created. Run through that process again for that user.

Also, what is that user's level in EMC Employee maintenance? Is it a 0, 1, 2... etc?

 

[yelman]

Hi; i have done all steps that you said above but always the same issue,user's level is 0

 

[hosehead78]

Have you created a Brand New Employee with a Username. Logged into EMC and back out, then restart the NTS service and tried again?

If you have done the above, then I am not sure off hand what to check for unless I look. It might be just to wipe the server and start fresh.

 

[yelman]

Yes i have done that,so i have to reinstall the server ?

 

[hosehead78]

I would try that, it is a lab correct?
Don't just uninstall, I would do a full install, Server OS to Application.

 

[yelman]

yeah it's a lab.
can you give the best practices(steps) to install a micros 9700 server ?

 

[hosehead78]

Install the OS, do any updates for the OS First. Then install any 9700 prerequisites. If it is a VM, snapshot the VM before installing Micros 9700; This way if you get any errors or need to start again, you can just start from the installation point. Make note of any and all usernames/passwords. It pretty simple. I've had simple errors when installing one moment then starting over and no errors.

Once you get this one up and running and you are able to function properly, take a backup of the server. That way if you mess up or have issues you can start over again without having to install all over again.

 

[yelman]

thank you very much

 

[hosehead78]

Anytime, hope this one works for you. Let us know how it goes.