We recently had two mStation bases replaced, and one of our tablets replaced. The new tablet works fine on the new mStation, but the old tablet suddenly started experiencing long delays. The delays usually happened when modifying food on a ticket, with sometimes 20 or 30 seconds of delay between pressing a button and getting a response. It's worth noting there's usually a message in the top right that says something like "processing, please wait". I'm not on site now, so I don't have the exact message.
My first thought to try switching the tablets to the other bases. The new tablet worked fine on both, and the old tablet worked on neither.
We figured it couldn't be a physical problem with the ethernet connection because the old tablet experienced the problem in both locations. Eventually, got a new tablet only to find it experienced the exact same issue.
So now I'm assuming it's something to do with the setup of that station in our Micros system. I've combed through settings, but can't find any differences from the working tablet (other than IP address and device name). Any ideas on what could be causing the slowdown?
My first thought to try switching the tablets to the other bases. The new tablet worked fine on both, and the old tablet worked on neither.
We figured it couldn't be a physical problem with the ethernet connection because the old tablet experienced the problem in both locations. Eventually, got a new tablet only to find it experienced the exact same issue.
So now I'm assuming it's something to do with the setup of that station in our Micros system. I've combed through settings, but can't find any differences from the working tablet (other than IP address and device name). Any ideas on what could be causing the slowdown?
