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Micros KDS display issues

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Inigo Salazar

Technical User
Mar 18, 2017
1
US
I have Micros 3700 with kitchen KDS displays.
In the traditional world, the tickets / chits appear on the EXPO KDS screen grouped together on the display by 'Course Groups' tickets (Course 1, 2, 3, etc)
Starting several days ago, that changed all of a sudden and items began to appear on individual tickets on the display screen, see attached image.
On the printed KITCHEN PRINTER chits, they continue to be grouped regular.
I called Micros Service center but they have been unable to resolve.
I have tried with consolidating option, rebooting, rerouting, etc, nothing has changed.

Anyone know of this issue or can guide me to whatever setting might be causing this?
 
 http://files.engineering.com/getfile.aspx?folder=87bd81e0-4c6f-41cf-952e-ed4eea533412&file=IMG_1440.JPG
Hey Inigo

Is this on the expo screen, the prep stations, or both?
Also, did you recently implement item timing? (system | kitchen | options). That will only work with single item per suborder, so if you had somebody enable it, that may be where it started.
 
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