MICROS customer receipt or guest check not showing menu items ordered 2

[FrankMar]

Hi all,

weird issue here. When a server places an order for food and drinks, its sent correctly to the chit printer, but when they pickup the check to print for the customer it doesnt show the menu items w/prices, but just a sub total of FOOD and BEVERAGE. tax, and total. ive checked the print outputs for the items.. and they are all marked print to journal, guest check, and customer receipt. I've also checked the revenue center parameters and they all seem correct.. unless im missing something. Any help would be appreciated. its a MICROS 9700 system. Ever since micros was bought out by oracle, i cant get the same quality service as i did before. Hope you fine people can help. Thanks!

 

[hosehead78]

Is the printer that is having the issue a Local printer or is it a remote printer?

If it is a remote printer (Order Device (Hot, Cold, Expediter), it will only print items that are new or have been modified (removed and such).

As for the local printer (the one that is attached to the Workstation), make sure the Class the Menu Items are attached to have the Output options turned on for Print on: Customer Receipt, Journal, Guest Check. Make sure the workstation is setup correctly for the printer. This means the printer has the correct Printers setup (

http://oi67.tinypic.com/209qede.jpg).

 

[FrankMar]

only issue with local printer. it prints to the kitchen printer fine..
i will check the workstation setup and make sure all is going to local except the journal. i appreciate your response.

 

[hosehead78]

Also, Check the Employee's access Options for their Printing. The option ON = On-Demand; Off = By Round should be selected.

http://oi64.tinypic.com/2url5oo.jpg

 

[FrankMar]

hosehead, you're a life saver! That did the trick! I swear i matched all options with another server group.. guess i didnt. Thanks again!

 

[hosehead78]

Good to hear it fixed the issue, and thanks for getting back and letting us know. Glad to help out.