Micros autosequences and reports not displaying information

[f4rid]

Hey guys, I'm having an issue with autosequences and reports, sometimes it displays a blank screen, sometimes a gray screen.

On the other side, Report explorer runs perfectly so I have no idea what could be the problem.

I reinstalled Adobe Reader, repaired with 5.7 PreReq and still have the same issues.

Does any of you had this problem and found the solution?

The server is running Windows 7 64bits and Micros RES 3700 5.7.MR3.HF4.

I'll attach an screenshot how it looks atm:

Thanks a lot!

 

[Wildbar]

Is your autsequence service actually starting? There is an issue it does not always. A script out there to re-register the auto sequence service for 5.6 and 5.7

 

[f4rid]

Hi Wildbar!

It seems like it is running. I stopped the service and started it again, still nothing.

Here's the screenshot of the services windows:

 

[m3700]

Try this:

1. kill the Autoseqserv.exe from taskmanager
2. run - cmd - iisreset
3. Services.msc
Restart - Micros Autoseq service
Restart - Micros remoting service
Restart - worldwideweb publishing service
4. Test the report

If this does not solve your issue end the reportexporter prosess in taskmanager

 

[f4rid]

Heya all, thanks a lot for the help, I tried everything that you guys told me.

The solution was to backup the database, did a fresh install and it worked out.

Thanks a lot!

 

[Wildbar]

Did you try the script to register the auto sequence server? Saves time on a full reinstall

 

[f4rid]

Hey Wildbar!

Which script? I tried what m3700 told me, but it didn't work.

It was easier to reinstall since it was a fresh installation.

Btw, is there any chance that you can share the latest micros patch? 5.7.6 I believe it is.

Thanks a lot!