Micros auto gratuity on the guest checks

[Micros888]

when we apply auto gratuity to a check and than split the check for different FOPs
the total tip amount appears on each check as confusing the guests, I had micros to show the tip amount so the guests knows the gratuity was added and not double tip the servers, micros added a special line in case they wish to leave additional tips.

for example the total check is $75 before grat and auto grat is $25, if we split the check the $25 will print on all the split checks instead of pro rating it.

kind regards and thanks in advance for any assistance

 

[MZ117]

Same issue from a while ago. Don't know if there is a better way to do this, but this is how we resolved it (below). But first, what Micros (if I remember correctly is doing) is the tip (let's say 15%, 18%, or 20%) is correct for the total amount of the unsplit bill. When it's split, it just divides the tip by number of splits, thereby not making each individual ticket's tip correct. So... Our workaround (we do a good amount of splits since we're a bar):

[ul]
[li]- We use "Seats" and also pre-seat each table when the servers take the order to begin with[/li]
[li]- Add gratuity and it will filter the correct amounts to each seat.[/li]
[li]- If needed, print each seat manually or just print one large bill.[/li]
[/ul]

I know this isn't an efficient solution and I'm not a programmer (mid-intermeddiate at best) but it only adds about 2 seconds to the server's work per table and makes kitchen orders and expo's job much easier because the items are already split individually by seat when the order is put in before it's ever serviced!

Hope that helps!

 

[Moregelen]

Very strange; I haven't seen this behavior. When I've set a tip as the revenue center's autograt it had recalculated when I split the check. Are you sure you have it setup correctly as an autograt?

 

[pmegan]

Is this when you split a check, or run multiple CC auths on a check? I've seen this happen with suggested gratuity SIMs and split payments, but not with standard autogratuity calculations.

 

[Micros888]

it happens when you apply auto grat and than split a ck for different FOPs
thx

 

[Moregelen]

FOPs?

The whole purpose of auto-gratuity, at least the way we use it, is that when you start splitting checks (or even filtering seats) it recalculates rather than splitting the actual service charge. It no longer shows up as a line item with the other menu items, instead it shows up at the bottom just above the tax line. When we start splitting or transferring the check, the gratuity percentage is maintained (and re-calculated).

 

[MZ117]

@Moregelen,

How do you setup your auto-grat, just out of curiosity? Ours does the exact same thing Micros888 said and we've been using the workaround I posted earlier. The bar across the street also has the exact same issue and he is the one that gave me the original workaround I posted above...

Thanks!

 

[Moregelen]

Well, under pos configuration, in the revenue tabs, there is a 'Discount/Service charges' button. Click that, and at the bottom left there is a drop down you can use to set an auto service charge. I usually also check the disable automatic auto service charge above it so that they have to actually press the button to apply it.

You also have to make sure all of the menu item classes are set to post to the auto service charge or it end up applying like a regular service charge.

I can give you more detailed info later if you want but it's midnight