Kniteschaed
Programmer
System: Oracle Hospitality Micros RES 3700
Product Version: 5
FOH Terminals: Workstation 4's
Problem: New TCP/IP Printers Print Slowly
Appears to be localized to the UB-E03 TCP/IP card.
New Printer Info
Installed 2 UB-E03 TCP/IP cards in TM-T88iii printers.
Used an older TM-U220 to set static IP addresses on each E03 card before installing in T88iii's.
Set dipswitch 2-8 on T88iii (otherwise the printer doesn't use the E03 card).
The print job reaches the printer quickly but hesitates/prints very slowly.
What would only take a moment using serial (RS-232 card) now takes 5-10 seconds and stutters as it prints (prints small portion, small wait, print more, small wait, etc.).
Other TCP/IP Printers
Including those two printers - We have 3 additional IP-based receipt printers.
Those 3 have been in use for 6-12 months.
Those 3 are using UB-E02 NIC cards (generation behind UB-E03).
2 are installed in TM-U220 printers.
1 is installed in a TM-T88iii printer.
These 3 work fine and print just as fast as when they were serial connections.
Dip Switches
No dip switch modification were needed for the E02 cards.
With the E03 in a TM-U220 - no dip switch changes were needed.
In a TM-T88iii had to switch 2-8 for it to recognize the TCP/IP card (could ping printer and print to printer after flipping this dip switch).
What I've Tried
Tried printer in multiple locations - network location does not effect printer.
Swapped the E02 and E03 cards between the T88iii's and the slow print speed followed the E03 card (printer with the E02 continued to print fine).
Tried the E03 in a TM-U220 and it seemed to have the same hesitation...
I checked technical specs - the UB-E03 should be up to 2-3 times faster than the UB-E02.
Did note that UB-E03 supports 10/100 whereas the UB-E02 supports 10 base T.
Tried limiting the UB-E03 to 10 base T. No change.
What Oracle MICROS Tried
I believe Micros support staff misunderstood my initial issue/request
I believe Micros thought the printers were taking a long time to start printing - not hesitating during printing.
This is what they did:
Renamed MDSHosts to MDSHosts.old
Renamed MDSPrinters to MDSPrinters.old
Reloaded the database
MDSHosts and MDSPrinters were repopulated.
No change to print speed.
Was told that there wasn't anything software related that they could do...
Talked about billable programming and having a technician come out to our location to take a look at the printers...
Told them that sounds expensive...no quote...waiting on receipt printer specialist to contact us.
Questions
Is there anything that can be done to speed up the receipt printers with the UB-E03 cards?
Are there any additional dip switches that need to be on to speed up the printer? Or is it completely handled by the NIC card?
Could it possibly be a driver issue (on the server perhaps) of some sort?
Anyone else had a similar issue?
Resources
Product Version: 5
FOH Terminals: Workstation 4's
Problem: New TCP/IP Printers Print Slowly
Appears to be localized to the UB-E03 TCP/IP card.
New Printer Info
Installed 2 UB-E03 TCP/IP cards in TM-T88iii printers.
Used an older TM-U220 to set static IP addresses on each E03 card before installing in T88iii's.
Set dipswitch 2-8 on T88iii (otherwise the printer doesn't use the E03 card).
The print job reaches the printer quickly but hesitates/prints very slowly.
What would only take a moment using serial (RS-232 card) now takes 5-10 seconds and stutters as it prints (prints small portion, small wait, print more, small wait, etc.).
Other TCP/IP Printers
Including those two printers - We have 3 additional IP-based receipt printers.
Those 3 have been in use for 6-12 months.
Those 3 are using UB-E02 NIC cards (generation behind UB-E03).
2 are installed in TM-U220 printers.
1 is installed in a TM-T88iii printer.
These 3 work fine and print just as fast as when they were serial connections.
Dip Switches
No dip switch modification were needed for the E02 cards.
With the E03 in a TM-U220 - no dip switch changes were needed.
In a TM-T88iii had to switch 2-8 for it to recognize the TCP/IP card (could ping printer and print to printer after flipping this dip switch).
What I've Tried
Tried printer in multiple locations - network location does not effect printer.
Swapped the E02 and E03 cards between the T88iii's and the slow print speed followed the E03 card (printer with the E02 continued to print fine).
Tried the E03 in a TM-U220 and it seemed to have the same hesitation...
I checked technical specs - the UB-E03 should be up to 2-3 times faster than the UB-E02.
Did note that UB-E03 supports 10/100 whereas the UB-E02 supports 10 base T.
Tried limiting the UB-E03 to 10 base T. No change.
What Oracle MICROS Tried
I believe Micros support staff misunderstood my initial issue/request
I believe Micros thought the printers were taking a long time to start printing - not hesitating during printing.
This is what they did:
Renamed MDSHosts to MDSHosts.old
Renamed MDSPrinters to MDSPrinters.old
Reloaded the database
MDSHosts and MDSPrinters were repopulated.
No change to print speed.
Was told that there wasn't anything software related that they could do...
Talked about billable programming and having a technician come out to our location to take a look at the printers...
Told them that sounds expensive...no quote...waiting on receipt printer specialist to contact us.
Questions
Is there anything that can be done to speed up the receipt printers with the UB-E03 cards?
Are there any additional dip switches that need to be on to speed up the printer? Or is it completely handled by the NIC card?
Could it possibly be a driver issue (on the server perhaps) of some sort?
Anyone else had a similar issue?
Resources