Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations John Tel on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Micros 3700 Training Mode
- Thread starter dbistro
- Start date
Yes. Make sure that all of your credit cards are set to use the DEMO driver though or the charge WILL go through (though I can't say for certain if this applies in training mode as we just set the tenders into DEMO mode rather than using training mode, that way its exactly the same as the live system will be)!
You will know if it is in demo mode because a warning message will pop up saying something along the line of "Warning: This transaction is in demo mode and sales will not post to your bank", though I don't remember the exact verbiage.
Go to POS Configurator and then the Sales tab. Click the Tender/Media.
You most likely have the following tenders programmed: Vis, MasterCard, Amex, Discover. Just find the tender for each of your credit cards that you accept. Click on the first credit card tender so that it is highlighted, and then click on the Credit Auth tab. Change the CA Driver and EDC Driver drop-downs to say DEMO. Click the green check box to save. Repeat this for all of your credit card tender. I recommend opening Micros Control Panel and reloading the database before beginning test transactions.
If you did not have a driver called DEMO in the drop downs, go to POS Configuration, Devices tab, and click CA / EDC Drivers. Click the blue + button and type DEMO for the driver code. Click the green check box to save. Done!
You will know if it is in demo mode because a warning message will pop up saying something along the line of "Warning: This transaction is in demo mode and sales will not post to your bank", though I don't remember the exact verbiage.
Go to POS Configurator and then the Sales tab. Click the Tender/Media.
You most likely have the following tenders programmed: Vis, MasterCard, Amex, Discover. Just find the tender for each of your credit cards that you accept. Click on the first credit card tender so that it is highlighted, and then click on the Credit Auth tab. Change the CA Driver and EDC Driver drop-downs to say DEMO. Click the green check box to save. Repeat this for all of your credit card tender. I recommend opening Micros Control Panel and reloading the database before beginning test transactions.
If you did not have a driver called DEMO in the drop downs, go to POS Configuration, Devices tab, and click CA / EDC Drivers. Click the blue + button and type DEMO for the driver code. Click the green check box to save. Done!
- Thread starter
- #6
If you check the "In Training" box on the POS tab for that employee you should be able to run transactions without anything counting:
Orders will not post to net sales, payments, menu item sales, major/family group sales, etc...
CC's will not actually be authed or included in the batch
Tickets will not print in the kitchen
You can also specify a different check header for training checks if you don't have one already. In the POS Configurator go to Sales/Descriptors/Headers. Create a header, name it "training checks", and enter whatever you want to show up. Then go to Revenue Centers/RVC Print Design/Headers and assign the Training Check header in the Training Header box for each RVC.
As an example, I have a training header in all of our stores that shows the following in wide print across the top of the check.
****************
Training Check
DO NOT PAY
****************
I've done this a bunch of times, but I even after working on the 3700 for 14 years I get nervous about orders being live every time I use it for the first time on a new system. What I always do it ring in a couple of test transactions under a number that's in training:
[ol 1]
[li]One check with real menu items. See how the check prints at the workstation, make sure the orders aren't going to the kitchen & bar, etc...[/li]
[li]One check with something minimal, a cup of coffee or something like $1 open food. Auth and pay it to my own credit card, and then go through the CC batch and settle process. If something doesn't work correctly I'd much rather have a small charge on my card that I can reverse than accidentally charge our guests.[/li]
[/ol]
Orders will not post to net sales, payments, menu item sales, major/family group sales, etc...
CC's will not actually be authed or included in the batch
Tickets will not print in the kitchen
You can also specify a different check header for training checks if you don't have one already. In the POS Configurator go to Sales/Descriptors/Headers. Create a header, name it "training checks", and enter whatever you want to show up. Then go to Revenue Centers/RVC Print Design/Headers and assign the Training Check header in the Training Header box for each RVC.
As an example, I have a training header in all of our stores that shows the following in wide print across the top of the check.
****************
Training Check
DO NOT PAY
****************
I've done this a bunch of times, but I even after working on the 3700 for 14 years I get nervous about orders being live every time I use it for the first time on a new system. What I always do it ring in a couple of test transactions under a number that's in training:
[ol 1]
[li]One check with real menu items. See how the check prints at the workstation, make sure the orders aren't going to the kitchen & bar, etc...[/li]
[li]One check with something minimal, a cup of coffee or something like $1 open food. Auth and pay it to my own credit card, and then go through the CC batch and settle process. If something doesn't work correctly I'd much rather have a small charge on my card that I can reverse than accidentally charge our guests.[/li]
[/ol]
- Thread starter
- #8
Thank you so much pmegan.
Now that I know this I can try to fix the original problem which is
...I added a large party grat of 25% under the Discount/Service tab
in Configurator and now I get a "Charge Payment Required" error on the screen
when trying to apply this discount. Any ideas?
Now that I know this I can try to fix the original problem which is
...I added a large party grat of 25% under the Discount/Service tab
in Configurator and now I get a "Charge Payment Required" error on the screen
when trying to apply this discount. Any ideas?
- Thread starter
- #10
- Thread starter
- #12
Dear Pmegan,
I cannot believe how inept I feel. This Large Party Gratuity issue continues.
I have spent hours on this problem and once again plead for your advice.
From the POS Configurator under Discount/Service I am trying to add a Large Party gratuity of 25% and need this to post to the employees tips (only 96% to cover the 4% credit card charges) and the total tips.
Here are my tab options
General Tab
Type - Service Charge
Tax Class - No Tax
SLU - 102 Service Charge
Print Class - Rxpt/Chk/Jml/Report
Menu Level Class - 101 All Levels
Privilege - 0
NLU - 101
Amount - .25
Category - 1
Key Code - 101
Percent - 96
Options Tab
Here the only three boxes checked:
Preset, Amount and Item is shareable
Discount Tab not available
Service Charge Tab
Standard
Post a percentage to tips paid
Post to tips paid total
Tender/Media for Tips Paid - 500 Tips Paid
Min/Max Values
Minimum Percent - 25
Maximum Percent - 25
That's my configuration. What the heck am I doing wrong?
I cannot believe how inept I feel. This Large Party Gratuity issue continues.
I have spent hours on this problem and once again plead for your advice.
From the POS Configurator under Discount/Service I am trying to add a Large Party gratuity of 25% and need this to post to the employees tips (only 96% to cover the 4% credit card charges) and the total tips.
Here are my tab options
General Tab
Type - Service Charge
Tax Class - No Tax
SLU - 102 Service Charge
Print Class - Rxpt/Chk/Jml/Report
Menu Level Class - 101 All Levels
Privilege - 0
NLU - 101
Amount - .25
Category - 1
Key Code - 101
Percent - 96
Options Tab
Here the only three boxes checked:
Preset, Amount and Item is shareable
Discount Tab not available
Service Charge Tab
Standard
Post a percentage to tips paid
Post to tips paid total
Tender/Media for Tips Paid - 500 Tips Paid
Min/Max Values
Minimum Percent - 25
Maximum Percent - 25
That's my configuration. What the heck am I doing wrong?
- Status