Hello everyone,
We recently 'moved' the server for one of our locations (currently shutdown for winter) to a new box (It is actually a fresh install upgraded to 5.4 MR2 using that locations license info, etc.) however after installing the same cc driver with the same configuration as the 'old' box when we try to authorize a credit card we get the (after long wait in which it indicates 'dialing backup number' after a while) an 'Internal Tapi Error -5' message. I know from past experience that this message usually means the cc driver is looking for a modem that either doesn't exist or is configured wrong, however we connect over internet (tcp/ip). So far I have:
1) Re-installed the cc driver (CaFDMS(5.2.0000.2925))
2) Verified driver setup copied appropriate files to appropriate locations.
3) Verified the parameters were the same in | configurator | devices | CA/EDC drivers as they were on 'old' box.
3) Verified registry entries were same as on 'old' box.
4) Swapped in the NIC from the 'old' box (in case there was some oddball MAC address, etc. issue).
5) Shut off all firewalls (tested, then re-enabled firewalls after still getting Tapi error).
Note: There are no modems in either 'old' nor 'new' servers .
I suspect I am missing something obvious, any assistance is appreciated.
Thanks in advanced!
We recently 'moved' the server for one of our locations (currently shutdown for winter) to a new box (It is actually a fresh install upgraded to 5.4 MR2 using that locations license info, etc.) however after installing the same cc driver with the same configuration as the 'old' box when we try to authorize a credit card we get the (after long wait in which it indicates 'dialing backup number' after a while) an 'Internal Tapi Error -5' message. I know from past experience that this message usually means the cc driver is looking for a modem that either doesn't exist or is configured wrong, however we connect over internet (tcp/ip). So far I have:
1) Re-installed the cc driver (CaFDMS(5.2.0000.2925))
2) Verified driver setup copied appropriate files to appropriate locations.
3) Verified the parameters were the same in | configurator | devices | CA/EDC drivers as they were on 'old' box.
3) Verified registry entries were same as on 'old' box.
4) Swapped in the NIC from the 'old' box (in case there was some oddball MAC address, etc. issue).
5) Shut off all firewalls (tested, then re-enabled firewalls after still getting Tapi error).
Note: There are no modems in either 'old' nor 'new' servers .
I suspect I am missing something obvious, any assistance is appreciated.
Thanks in advanced!