Micros 3700 RES-FOH Not starting

[AM_WG]

Hey,
We are having an issue at one location where the FOH doesn't always start after out daily restart of the server. If I open the control panel and click FOH it works and the terminals come up, but they open for breakfast and this causes an issue. Below are the errors I am seeing in the 3700D.log. The version is 5.7.4.

 

[AM_WG]

******* 3700d Debug Messages
******* Thu Feb 20 05:31:34 2020
Local Timestamp | Machine | Process | Handle | String | Binary Data
Thu Feb 20 05:31:34 2020 | WGWBMICROS | 3700d | 610 | 3700d Version 5.7.0000.4800, built May 13 2018 05:39:39 [NTService] |
Thu Feb 20 05:31:34 2020 | WGWBMICROS | 3700d | 610 | Process control rules rebuilt for [Normal 3700 operations] |
Thu Feb 20 05:31:34 2020 | WGWBMICROS | 3700d | 610 | Changing autostart level from [0] to [3] |
Thu Feb 20 05:31:34 2020 | WGWBMICROS | 3700d | 610 | Automatically changing to level [3] at system startup |
Thu Feb 20 05:31:34 2020 | WGWBMICROS | 3700d | 610 | current working directory for process [runDBMS] [D:\MICROS\Common\Bin\RunDBMS.exe ] will be [D:\MICROS\Res\Pos\etc] |
Thu Feb 20 05:31:34 2020 | WGWBMICROS | 3700d | 610 | calling CreateProcess() for process [runDBMS] [D:\MICROS\Common\Bin\RunDBMS.exe ], dwCreateFlags 0x0000000C, startupInfo.dwFlags 0x00000001, startupInfo.wShowWindow 0x00000007 |
Thu Feb 20 05:31:34 2020 | WGWBMICROS | 3700d | 610 | using server node process startup logic |
Thu Feb 20 05:31:34 2020 | WGWBMICROS | 3700d | 610 | process [runDBMS] [D:\MICROS\Common\Bin\RunDBMS.exe ] [0x00000694] successfully created |
Thu Feb 20 05:31:34 2020 | WGWBMICROS | 3700d | 610 | process [runDBMS] [D:\MICROS\Common\Bin\RunDBMS.exe ] [0x00000694] successfully started |
Thu Feb 20 05:31:50 2020 | D200107 | MDSHTTPTransprt | 0 | ** ERROR ** : WinHttpSendRequest() FAILED : LastErr = 12029; Elapsed time = 1031 |
Thu Feb 20 05:31:50 2020 | D200107 | MDSHTTPTransprt | 0 | ** ERROR ** : WinHttpSendRequest() FAILED : LastErr = 12029; Elapsed time = 1031 |
Thu Feb 20 05:31:51 2020 | D200107 | MDSHTTPTransprt | 0 | ** ERROR ** : WinHttpSendRequest() FAILED : LastErr = 12029; Elapsed time = 1032 |
Thu Feb 20 05:31:52 2020 | D200107 | MDSHTTPTransprt | 0 | ** ERROR ** : WinHttpSendRequest() FAILED : LastErr = 12029; Elapsed time = 1031 |
Thu Feb 20 05:31:55 2020 | D200107 | MDSHTTPTransprt | 0 | ** ERROR ** : WinHttpSendRequest() FAILED : LastErr = 12029; Elapsed time = 1032 |
Thu Feb 20 05:31:52 2020 | WGWBPCWS02 | MDSHTTPTransprt | 0 | ** ERROR ** : HttpSendRequest() FAILED : LastErr = 12029; Elapsed time = 1015 |
Thu Feb 20 05:31:52 2020 | WGWBPCWS02 | CTUtil | 0 | Could not connect to the server. |
Thu Feb 20 05:31:52 2020 | WGWBPCWS02 | MDSHTTPTransprt | 0 | ** ERROR ** : HttpSendRequest() FAILED : LastErr = 12029; Elapsed time = 944 |
Thu Feb 20 05:31:53 2020 | WGWBPCWS02 | MDSHTTPTransprt | 0 | ** ERROR ** : HttpSendRequest() FAILED : LastErr = 12029; Elapsed time = 956 |
Thu Feb 20 05:31:54 2020 | WGWBPCWS02 | MDSHTTPTransprt | 0 | ** ERROR ** : HttpSendRequest() FAILED : LastErr = 12029; Elapsed time = 951 |
Thu Feb 20 05:31:54 2020 | WGWBPCWS02 | MDSHTTPTransprt | 0 | ** ERROR ** : HttpSendRequest() FAILED : LastErr = 12029; Elapsed time = 913 |
Thu Feb 20 05:31:56 2020 | WGWBPCWS02 | MDSHTTPTransprt | 0 | ** ERROR ** : HttpSendRequest() FAILED : LastErr = 12029; Elapsed time = 1010 |
Thu Feb 20 05:31:56 2020 | WGWBPCWS02 | CTUtil | 0 | Could not connect to the server. |
Thu Feb 20 05:31:56 2020 | WGWBPCWS02 | MDSHTTPTransprt | 0 | ** ERROR ** : HttpSendRequest() FAILED : LastErr = 12029; Elapsed time = 1013 |
Thu Feb 20 05:31:51 2020 | WGWBPCWS01 | MDSHTTPTransprt | 0 | ** ERROR ** : HttpSendRequest() FAILED : LastErr = 12029; Elapsed time = 1016 |
Thu Feb 20 05:31:51 2020 | WGWBPCWS01 | CTUtil | 0 | Could not connect to the server. |
Thu Feb 20 05:31:52 2020 | WGWBPCWS01 | MDSHTTPTransprt | 0 | ** ERROR ** : HttpSendRequest() FAILED : LastErr = 12029; Elapsed time = 944 |
Thu Feb 20 05:31:52 2020 | WGWBPCWS01 | MDSHTTPTransprt | 0 | ** ERROR ** : HttpSendRequest() FAILED : LastErr = 12029; Elapsed time = 956 |
Thu Feb 20 05:31:53 2020 | WGWBPCWS01 | MDSHTTPTransprt | 0 | ** ERROR ** : HttpSendRequest() FAILED : LastErr = 12029; Elapsed time = 951 |
Thu Feb 20 05:31:54 2020 | WGWBPCWS01 | MDSHTTPTransprt | 0 | ** ERROR ** : HttpSendRequest() FAILED : LastErr = 12029; Elapsed time = 913 |
Thu Feb 20 05:31:55 2020 | WGWBPCWS01 | MDSHTTPTransprt | 0 | ** ERROR ** : HttpSendRequest() FAILED : LastErr = 12029; Elapsed time = 992 |
Thu Feb 20 05:31:55 2020 | WGWBPCWS01 | CTUtil | 0 | Could not connect to the server. |
Thu Feb 20 05:31:56 2020 | WGWBPCWS01 | MDSHTTPTransprt | 0 | ** ERROR ** : HttpSendRequest() FAILED : LastErr = 12029; Elapsed time = 1014 |
Thu Feb 20 05:31:51 2020 | DSK04016 | MDSHTTPTransprt | 0 | DoRequest found node WGWBMICROS [10.6.47.70] not ping-able |
Thu Feb 20 05:31:52 2020 | DSK04016 | MDSHTTPTransprt | 0 | ** ERROR ** : WinHttpSendRequest() FAILED : LastErr = 12029; Elapsed time = 1856 |
Thu Feb 20 05:31:53 2020 | DSK04016 | ILDS | 0 | Freeing PeriphsDll.dll and control.dll |
Thu Feb 20 05:31:54 2020 | DSK04016 | MDSHTTPTransprt | 0 | ** ERROR ** : WinHttpSendRequest() FAILED : LastErr = 12029; Elapsed time = 2028 |
Thu Feb 20 05:31:54 2020 | DSK04016 | MDSHTTPTransprt | 0 | ** ERROR ** : WinHttpSendRequest() FAILED : LastErr = 12029; Elapsed time = 2012 |
Thu Feb 20 05:31:53 2020 | WGWBPCWS03 | MDSHTTPTransprt | 0 | ** ERROR ** : WinHttpSendRequest() FAILED : LastErr = 12029; Elapsed time = 1000 |
Thu Feb 20 05:31:53 2020 | WGWBPCWS03 | MDSHTTPTransprt | 0 | ** ERROR ** : WinHttpSendRequest() FAILED : LastErr = 12029; Elapsed time = 1000 |
Thu Feb 20 05:31:54 2020 | WGWBPCWS03 | AppStarter | 0 | 'C:\MICROS\COMMON\BIN\WaitForHostsFile.exe' : Executed Successfully. Exit code = 0 |
Thu Feb 20 05:31:55 2020 | WGWBPCWS03 | CTUtil | 0 | Checking Client Trust... |
Thu Feb 20 05:31:55 2020 | WGWBPCWS03 | MDSHTTPTransprt | 0 | ** ERROR ** : WinHttpSendRequest() FAILED : LastErr = 12029; Elapsed time = 1016 |
Thu Feb 20 05:31:55 2020 | WGWBPCWS03 | MDSHTTPTransprt | 0 | ** ERROR ** : WinHttpSendRequest() FAILED : LastErr = 12029; Elapsed time = 984 |
Thu Feb 20 05:31:56 2020 | WGWBPCWS03 | MDSHTTPTransprt | 0 | ** ERROR ** : WinHttpSendRequest() FAILED : LastErr = 12029; Elapsed time = 1015 |
Thu Feb 20 05:31:56 2020 | WGWBPCWS03 | CTUtil | 0 | Verify client trust - communication error. |
Thu Feb 20 05:30:49 2020 | WGWBMICROS | DSM | 0 | Uploading File - $(MICROS_DIR_COMMON)\etc\PINpads.xml to host - machine name - WBMICROSBOH |
Thu Feb 20 05:31:33 2020 | WGWBMICROS | DbUpdateServer | 0 | Setting last valid version (Startup) to 1D5E7D8-EC34E7A0 |
Thu Feb 20 05:31:36 2020 | WGWBMICROS | AutoSeqServer | 0 | Autosequence Server Version 5.7.0000.4800: 05-14-2018 10:55 |
Thu Feb 20 05:31:36 2020 | WGWBMICROS | AutoSeqServer | 0 | Windows NT Version 6.1 (Build 7601:Service Pack 1) |
Thu Feb 20 05:31:36 2020 | WGWBMICROS | AutoSeqServer | 0 | Autosequence Server Is Starting Up. |
Thu Feb 20 05:31:37 2020 | WGWBMICROS | DSM | 0 | MICROS Distributed Service Manager Version 5.7.0000.4800, built May 13 2018 07:53:00 starting up |
Thu Feb 20 05:31:37 2020 | WGWBMICROS | DSM | 0 | Key server [5.7.0000.4800] started |
Thu Feb 20 05:31:37 2020 | WGWBMICROS | PeriphsDll | 0 | periphsdll.dll version 5.7.0100.4995 built Aug 30 2018 11:48:13 |
Thu Feb 20 05:31:37 2020 | WGWBMICROS | PeriphsDll | 0 | Verbosity initialized to 0 |
Thu Feb 20 05:31:37 2020 | WGWBMICROS | ILDS | 0 | Starting ILDS [Version 5.7.0100.4995] |
Thu Feb 20 05:31:37 2020 | WGWBMICROS | ILDS | 0 | No LDS configuration in registry |
Thu Feb 20 05:31:37 2020 | WGWBMICROS | ILDS | 0 | ILDS not configured in registry, exiting... |
Thu Feb 20 05:31:37 2020 | WGWBMICROS | IFS | 0 | Starting executable 'D:\Micros\Common\Bin\Ifs.exe' 5.7.0000.4800 Process Id '[pid 0x00000788]' |
Thu Feb 20 05:31:38 2020 | WGWBMICROS | MDSHTTPTransprt | 0 | ** ERROR ** : WinHttpSendRequest() FAILED : LastErr = 12029; Elapsed time = 1092 |
Thu Feb 20 05:31:38 2020 | WGWBMICROS | MDSHTTPTransprt | 0 | ** ERROR ** : WinHttpSendRequest() FAILED : LastErr = 12029; Elapsed time = 1029 |
Thu Feb 20 05:31:38 2020 | WGWBMICROS | runDBMS | 0 | Waiting 6 seconds before rechecking srvMDSHTTPService service state |
Thu Feb 20 05:31:38 2020 | WGWBMICROS | DSM | 0 | Key verbosity value changed to [1] |
Thu Feb 20 05:31:38 2020 | WGWBMICROS | DSM | 0 | Incorporates CLicense Version 5.7.0000.4800 |
Thu Feb 20 05:31:38 2020 | WGWBMICROS | MDSHTTPTransprt | 0 | ** ERROR ** : WinHttpSendRequest() FAILED : LastErr = 12029; Elapsed time = 1029 |
Thu Feb 20 05:31:38 2020 | WGWBMICROS | IFS | 0 | IFS version [5.7.0000.4800] checking registry |
Thu Feb 20 05:31:38 2020 | WGWBMICROS | IFS | 0 | Reading registry info for [PMS] |
Thu Feb 20 05:31:38 2020 | WGWBMICROS | IFS | 0 | Server is [Javaapp1] |
Thu Feb 20 05:31:38 2020 | WGWBMICROS | IFS | 0 | TCP port is [4444] |
Thu Feb 20 05:31:38 2020 | WGWBMICROS | IFS | 0 | Num ID digits is [9] |

 

[Scacea]

Do you have it set to start on FOH from POS Configurator - System - Restaurant?

 

[AM_WG]

Yes

 

[K_Mos]

When you are having this issue, could you check services for Micros MDS HTTP Server.
It seems this service may be failing to start when you reboot your server.

 

[AM_WG]

@K Mos
Thanks. I'll check that.

 

[AM_WG]

I created a scheduled task to change the database to FOH just before they open and any time the server is restarted. Problem solved.