Bennett000
Technical User
Hi, two nights ago a cheque was closed, the bill was paid, everything seemed fine. When the server went to sign out for the day, there was still an open cheque. What happened was that somehow they closed the table they were working on out to a different cheque number. Now we have an open cheque for $0.00 that we can't close. When we attempt to open the cheque, either through, open closed cheque, or by selecting from a list of open cheques, we get the error: "Check Detail Read Failed".
My thoughts are that we can't open the cheque, because it has no details, as its details were closed out to a different cheque. As a temporary solution, I renamed the table so that it wouldn't show as being occupied on our floor plan screen. However I'd like to get rid of the open cheque so it's not showing up anymore.
We're running Micros 3700 RES 4.7?, maybe 4.8.
Side note, thanks everyone who posts in these forums. I've been able to solve many, many Micros problems by reading through your posts. Notably pmegan, who has through their post history really helped me with a printer wiring issue. (still no idea why people are using serial printers in 2011)
My thoughts are that we can't open the cheque, because it has no details, as its details were closed out to a different cheque. As a temporary solution, I renamed the table so that it wouldn't show as being occupied on our floor plan screen. However I'd like to get rid of the open cheque so it's not showing up anymore.
We're running Micros 3700 RES 4.7?, maybe 4.8.
Side note, thanks everyone who posts in these forums. I've been able to solve many, many Micros problems by reading through your posts. Notably pmegan, who has through their post history really helped me with a printer wiring issue. (still no idea why people are using serial printers in 2011)