Bennett000
Technical User
The solution to this problem is likely related to my other question about RVC/printers, but here goes:
The establishment has two RVC's. The system was originally setup with one RVC, but another has been added. There are two workstations on the original, and one UWS on the new RVC.
The RVC appears to be a duplicate of the first RVC, in almost everything except name. The system appears to work well (aside from my previous printer issue). However when it comes to the end of the day, and the employees sign out/close their till, the end of shift auto sequence does not perform as expected. This sequence is meant to display how much the employee sold for the day, and what type of tender it was.
The autosequence has three steps:
1. close any open bills the employee has
2. run the report *EMPLOYEE
3. clock out the employee
The problem seems to be in these *EMPLOYEE reports. In the original RVC, the totals appear to be accurate. However in the second RVC, the totals are far from accurate.
To be honest, I've never really understood the micros report system, and I'm not sure how to begin debugging this problem. Any help would be appreciated.
The establishment has two RVC's. The system was originally setup with one RVC, but another has been added. There are two workstations on the original, and one UWS on the new RVC.
The RVC appears to be a duplicate of the first RVC, in almost everything except name. The system appears to work well (aside from my previous printer issue). However when it comes to the end of the day, and the employees sign out/close their till, the end of shift auto sequence does not perform as expected. This sequence is meant to display how much the employee sold for the day, and what type of tender it was.
The autosequence has three steps:
1. close any open bills the employee has
2. run the report *EMPLOYEE
3. clock out the employee
The problem seems to be in these *EMPLOYEE reports. In the original RVC, the totals appear to be accurate. However in the second RVC, the totals are far from accurate.
To be honest, I've never really understood the micros report system, and I'm not sure how to begin debugging this problem. Any help would be appreciated.