Micros 3700 Res 4.0 Question 3

[jngupta]

Hi,

I am new to Micros. I am official partner and need some help with a basic integration with Micros.

I have been able to install Micros server but am stuck with the following:

1. How do I install a client? Can I install the client on the server machine (A powerful windows machine)? If not can I install it on a separate windows machine and how?
2. Is there a sample database that has a restaurant setup (menu items, pricing etc.) that I can use or do I need to create my own sample data?
3. I will need to add a dynamic image to each receipt using the sim interface. Any help getting started will be great.
4. How can once schedule weekly call from the POS to a service to get and update data to a third party server using HTTP?

Really appreciate any help here.

Thanks, Jitendra

 

[MyCrows]

Hi Jitendra

1. Micros client is automatically installed when loading a new server. This is part of any standard install. If you cannot locate the "start Res" button, click start -> RUN -> and type "ops"
This will Open operations.
To install Micros you need CAL (Client Application Loader) If you are installing on a POS Ready Micros terminal or a computer with Windows XP you will need "win32 cal". If you are installing on a standard Windows CE terminal Micros CAL should open up immediately and begin to search your network for a Micros Server.
It will populate "Micros 3700" Select this and click NEXT. Not select the terminal in the list and click NEXT. CAL will dump all the files onto the terminal.
Of course if you have no database this is all futile.
2. There is no sample DB when installing Micros.
3. You do not need a SIM to add an image to a receipt. You need to goto Sales -> Descriptors -> Headers. Select your guest check header and check bitmap. Select the bitmap you wish to use.
4. getlinked.ws

 

[jngupta]

Thanks MyCrows...This is really helpful.

I am all set with the basic install. Have a server running and connecting with a client.

For Touch-screens, I created one touchscreen that has sign-in & a menu item button. (When I configured the menu item, I was able to find the menu item in the touchscreen designer so I assumed everything was defined fine).

The sign-in works fine but when I click to add menu item it reports an error "Menu item not found".

A couple of questions:

Is there a way to get all the touchscreen generated automatically without having the define each of them separately?

Any ideas on what is causing the error?

Thanks a lot.

Jitendra

 

[jngupta]

Error link:

https://docs.google.com/open?id=0B8oRHPcQa7YqaXk1ZUFCUThCX28

 

[pmegan]

It sounds like you may have a problem with your menu levels, but it's hard to tell without knowing what kind of foundation you have set up. There's a lot of base work that has to be done before you can start running transactions. At a minimum you'll need to set up at least one each of these:

revenue center - where the sale get posted
period - defines periods throughout the day
auto-level - assigns a menu level for each period in each revenue center
menu level class - uses the active auto-level to determine menu item availability
menu item class - defines how a menu item behaves
major group - for reporting
family group - for reporting
menu item
employee class
employee

You can add a menu item with just a name and link a button to it in the touchscreen designer, but that doesn't mean it's configured correctly. Without a menu item class, major group or family group you won't be able to order it. If you don't have your RVC, periods and levels set up correctly the menu item may never be available. Either case will give you a Menu Item Not Found error.

Honestly, if you're going to be writing a 3rd party application to access Micros you should probably hire somebody who knows the system, at least on short term contract basis. It's a pretty complicated database with thousands of options that don't all play nice together. Restaurant owners and managers can get by knowing very little about the system because they can always call their micros dealer for help, but as a developer you need an in depth understanding to make sure your product will work under different scenarios. I don't meant to be harsh, but I've stumped probably 80% of the salesmen and "technical leads" demoing 3rd party Micros applications with simple "what if" questions.

 

[jngupta]

Thanks Pat,

This is helpful.

I think we figured out the issue with the menu item. (major group and family group definition was missing).

Onto the next challenge now

BTW, do you have any recommendations for a developer?

(send me an email at jngupta [at] gmail [dot] com)

Thanks much, Jitendra

 

[jngupta]

Ok so we are all set with the menus. (Thanks everyone for all the help)

Now when we do the following:
begin a check
add menu items
define order type
tender media -> here we select check or cash (we programmed only these)

We get an error -

Invalid default cash link programmed.

Any ideas what we are doing wrong (we do not have a cash tray)?

Thanks much for you help.

Jitendra

 

[pmegan]

Micros needs to know which payment tender/media is used to make change. Go to Revenue Centers / RVC Posting and assign you cash payment tmed to the Cash Tender box.

 

[jngupta]

Thanks Pat, This is great.

Got this...The transactions are working and printing now.

Now what we need is the latest Micros SIM documentation for RES 4.0 (3700). Anybody has the docs?

Also how can we enable a custom Bar code to be printed on the receipt? Any guidance here will be super-helpful.

Thanks, Jitendra

 

[jngupta]

Another issue we are running into is that we are not able to print any trailer messages to the guest check.

Headers work fine but adding a new trailer is ignored by the POS

Thanks much for your help. Jitendra