Hello,
We had our MICROS 3700 have a meltdown yesterday and got a hold of support and they were aghast that it has been up for 30 days! It would have been nice if our dealer would have told us that it should be rebooted once a week. We have had the system for a year and a half. I find it ridiculous that this has to be done but I digress. As far as I understand, the terminals should be rebooted as well. I can do our terminals (standard Windows PCs) via many different routes but the KDS systems are a different story. Is the reboot command that one can find on the MICROS control panel available via command line too? If it is, then this all is a non issue.
We had our MICROS 3700 have a meltdown yesterday and got a hold of support and they were aghast that it has been up for 30 days! It would have been nice if our dealer would have told us that it should be rebooted once a week. We have had the system for a year and a half. I find it ridiculous that this has to be done but I digress. As far as I understand, the terminals should be rebooted as well. I can do our terminals (standard Windows PCs) via many different routes but the KDS systems are a different story. Is the reboot command that one can find on the MICROS control panel available via command line too? If it is, then this all is a non issue.