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Micros 3700 Query Timeout
- Thread starter MikeM176
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Please elaborate on what you mean by a "transaction query"
Do you want some custom SIM scripts developed. Contact me via my website
Do you want some custom SIM scripts developed. Contact me via my website
- Thread starter
- #3
An example is when we run an Employee Daily Detail Report.
It works fine 1st thing in the morning but tends to time out during the day.
I accept that the system is busier during the day.
We have 18 workstations and 6 KDS, its a Rib/Beer restaurant on the waterfront and gets real busy this time of year.
Just investigating if I can modify the query timeout.
MikeM
It works fine 1st thing in the morning but tends to time out during the day.
I accept that the system is busier during the day.
We have 18 workstations and 6 KDS, its a Rib/Beer restaurant on the waterfront and gets real busy this time of year.
Just investigating if I can modify the query timeout.
MikeM
A couple of things come to mind.
[ol 1]
[li]Do you have an autosequence for incremental posting running throughout the day? The reports all post totals before running to make sure everything is up to date. They may be timing out if they have to post an entire day's worth. Employee posting is exceptionally inefficient, so that may be the problem.[/li]
[li]Check your time card and job code reports. Do you have anyone who hasn't clocked out in a while, or who's shift hasn't incremented and is now spanning multiple days? Often this will be managers who don't have to clock in, and who's shift(s) aren't ending with the EOD autosequence. When you have somebody clocked in for a long time, or somebody who doesn't have to clock in, the posting has to go all the way back to the beginning of the shift and accumulate the totals. The employee posting uses a loop to do this, so if it has to go way back it takes forever, and actually slows down a little bit with each iteration of the loop.[/li]
[/ol]
Posting is global, so when you run an employee report the totals are posted for all employees. This means that if a server's report is timing out, the problem isn't necessarily with that server, it may be caused by a manager or chef with a current shift that's a few weeks long.
[ol 1]
[li]Do you have an autosequence for incremental posting running throughout the day? The reports all post totals before running to make sure everything is up to date. They may be timing out if they have to post an entire day's worth. Employee posting is exceptionally inefficient, so that may be the problem.[/li]
[li]Check your time card and job code reports. Do you have anyone who hasn't clocked out in a while, or who's shift hasn't incremented and is now spanning multiple days? Often this will be managers who don't have to clock in, and who's shift(s) aren't ending with the EOD autosequence. When you have somebody clocked in for a long time, or somebody who doesn't have to clock in, the posting has to go all the way back to the beginning of the shift and accumulate the totals. The employee posting uses a loop to do this, so if it has to go way back it takes forever, and actually slows down a little bit with each iteration of the loop.[/li]
[/ol]
Posting is global, so when you run an employee report the totals are posted for all employees. This means that if a server's report is timing out, the problem isn't necessarily with that server, it may be caused by a manager or chef with a current shift that's a few weeks long.
- Thread starter
- #5
Ok, What version of Micros do you have?
Do you want some custom SIM scripts developed. Contact me via my website
Do you want some custom SIM scripts developed. Contact me via my website
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